Regional Field Service Technician II-III

Ebara Technologies; Hillsboro (OR); On-site; USD 65,000 - 95,000; Full time

Job summary

Ebara Technologies in Hillsboro, Oregon, is seeking a skilled Field Service Technician to provide onsite service, repair, and installation of company products at customer sites. You will support system hardware, software, and network-related issues to ensure optimal performance and customer satisfaction.

The role involves frequent local and out-of-state travel (approximately 20-35%), mentoring Field Service Technicians I–III, and collaborating with engineering to resolve design issues.

Qualifications

• Associate degree in Electronics or equivalent experience.
• 6–10 years semiconductor industry experience preferred.
• Working knowledge of mechanical skills and semiconductor/vacuum tech.

Responsibilities

• Service equipment at customer sites and service centers, including maintenance and installations.
• Identify root causes from operation manuals and tool failures.
• Document maintenance, downtime, issues, and time for reports.
• Perform preventive maintenance with minimal supervision.
• Order parts and notify customers or management for replacements.
• Diagnose mechanical, hardware, software, and system failures using checklists.
• Escalate design issues to engineering for resolution.
• Provide technical support for operation or maintenance.
• Act as customer contact for technical problems.
• Mentor Field Service Technicians levels I-III.
• Assist in service center operations.

Skills

On-site service

Electronics

Troubleshooting

Technical mentoring

Customer communication

Documentation

Education

Associate of Science in Electronics

Tools

Electronics test equipment

Job description

Under minimal supervision, provide onsite service, repair, and installation of company products at customer locations. Support a range of system hardware, software, and network-related issues to ensure optimal system performance and customer satisfaction. This role requires frequent local and out-of-state travel, approximately 20-35% of the time.

ESSENTIAL FUNCTIONS

• Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
• Ability to interpret operation manuals to determine the root cause of tool failures. (Essential)
• Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers' systems. (Essential)
• Perform preventive maintenance with little supervision. (Essential)
• Order, expedite, and notify customers or management when a replacement of the product is necessary. (Essential)
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)
• Identify and escape design issues to engineering and management for resolution. (Essential)
• Provide technical support to customers on the operation or maintenance of the system tool and/or equipment. (Essential)
• Act as a customer contact for technical and service-related problems. (Essential)
• Must be able to guide other field technicians and field service engineers. (Essential)
• Train and mentor Field Service Technicians levels I-II-III. (Essential)
• Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)
• Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
• Comply with EBARA's safety policies, including participation in and completion of all required safety training. (Essential)
• Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
• Perform other duties as assigned. (Non-Essential)

POSITION QUALIFICATIONS

Education

• Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.
• Experience
• Preferred: Six (6) to Ten (10) years of work-related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills.
• Working knowledge of principles of semiconductor and/or vacuum technology.