Electro-Mechanical Trainer

Laitram LLC; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Mechanical and Electrical Controls Trainer to deliver engaging instructional training for customers. This role is pivotal in enhancing customer experience through effective training on equipment maintenance and troubleshooting. The ideal candidate will possess strong mechanical and electrical knowledge, excellent communication skills, and a passion for teaching. Join a dynamic team focused on solving critical conveyance needs and contributing to a robust educational program. This position offers the opportunity to travel and engage directly with customers, making a significant impact in their operations.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K

Paid Time Off

Tuition Reimbursement

Qualifications

• 3+ years of experience in teaching and instructional delivery.
• Ability to convey technical concepts clearly and simply.

Responsibilities

• Lead effective instructor-led training on Intralox equipment.
• Evaluate training effectiveness and drive continuous improvement.
• Support development of technical training content and programs.

Skills

Instructional Delivery

Mechanical Engineering

Electrical Engineering

Communication Skills

Project Management

Customer Service Mindset

Education

Degree in Mechanical Engineering

Degree in Electrical Engineering

Job description

Customer Service & Technical Support, Human Resources & Legal, Manufacturing & Production

We are seeking a Mechanical and Electrical Controls Trainer to lead the delivery of instructor-led training for our customers. This role sits on a new and expanding global Customer Training team that aims to delight our customers with training that amplifies customer value. The right individual is mechanically inclined and passionate about instructional delivery. With a knack for facilitating informative, sticky, and fun training, this person will ensure our customers and employees can use, maintain, and troubleshoot our equipment. This role will need to be local to the Baltimore area.

This is an exciting opportunity to be a key contributor to our growing program as we build a robust educational service for our customers that solves their most critical conveyance needs. This role is part of the dynamic and fast-growing Logistics and Material Handling Business Unit and reports to the Customer Training Program Manager. It is based remotely in the US.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.

Our global workforce of over 3,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years.

Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.

Responsibilities:

• Lead and facilitate highly effective instructor-led training for customers on Intralox equipment, focusing on conveyance systems, belting, camera tunnels, gappers, scales, and associated components.
• Instruct trainees on controls software, HMI (Human-Machine Interface) devices, and the integration of these systems.
• Train customer technicians on proper equipment maintenance, troubleshooting techniques, and best practices to ensure uninterrupted operations.
• Develop trainees' skills in diagnosing and repairing mechanical and electrical issues promptly and efficiently.
• Evaluate the effectiveness of training through learner feedback and knowledge/skill demonstration; drive continuous improvement in our training delivery.
• Partner with Project Manager in the weeks leading up to each tour to ensure all logistics and health and safety conditions are in place. Supervise training areas for participants’ safety during training delivery.
• Contribute to the Intralox Customer Training program by creating/simplifying tools, sharing across our team, and developing best practices with designers, instructors, and field technicians.
• Support the development and refinement of technical training content, including classroom presentations, hands-on exercises, digital training, and job aids.
• Support the development and delivery of train-the-trainer programs.

Requirements:

• 3+ years of experience in teaching, instructional delivery, and/or training.
• Mechanical and/or electrical engineering degree, work experience, or relevant aptitude.
• Skilled at conveying mechanical and electrical technical concepts and ideas simply and clearly.
• Strong communication and facilitation skills, including presenting, listening, questioning, and time management.
• Customer service mindset with a drive to delight customers with a strong training experience.
• Confident, resilient, flexible, proactive, and self-managed.
• Strong planning, organization, and project management skills.
• Open to feedback, with proven ability to work collaboratively with others.
• Willingness to travel up to 50% to meet customer training schedule, including occasional weekends.
• Ability to carry 50 lbs. of equipment to customer site for training when needed.

Intralox’s benefit program is a major part of an employee’s total compensation from the company. Hired applicants may be eligible for benefits including health, dental, vision, and disability insurance, paid time off, 401K, flexible spending account, life and AD&D insurance, long-term care, tuition reimbursement, and additional voluntary benefits.

The salary range provided is a good faith estimate representative of all experience levels. Intralox considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Therefore, we encourage all qualified applicants to apply regardless of their salary expectations.

The position is eligible for one of the following: commissions, discretionary incentives, or production incentives according to the terms of those plans.