Electrification Account Manager

ICF International; City of Albany (NY); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work

Tuition reimbursement

401k matching

Employee stock purchase plan

Volunteer opportunities

Job summary

ICF is seeking an Account Manager to support our EV and Beneficial Electrification programs in the Central New York area. This home-based role requires local travel to visit charging sites and meet commercial customers in New York.

You will educate customers on fleet electrification benefits, work with fleet modeling tools to quantify savings, and coordinate with end-users and dealers to advance projects through CRM and stakeholder engagement.

Qualifications

• Bachelor's degree or equivalent; 4+ years in Account Management/Sales/Customer Engagement/Energy Efficiency/Consulting

Responsibilities

• Conduct calls and in-person meetings with commercial, industrial, and public fleet customers daily.
• Educate customers on the benefits of fleet electrification and related technologies.
• Calculate financial savings potential of conversion opportunities.
• Log outreach and meeting activities in program CRM tool.
• Discuss fleet electrification with customers to identify barriers and provide support services to overcome them.

Skills

Account management

Sales

Customer engagement

Energy efficiency

Consulting

Education

Bachelor's Degree in Business, Sustainability, Environment, Communications, Engineering or related fields

Tools

Salesforce

Microsoft Dynamics

Tableau

Power BI

Job description

Account Manager, Beneficial Electrification

Location: Poughkeepsie, NY (remote with local travel)

Ready to make a difference?

ICF is seeking an Account Manager to support our clients and projects in our electric vehicle (EV) and Beneficial Electrification programs in the Central New York area. The Account Manager will provide program recruitment and technical support services for customers considering electrifying their light-, medium-, and heavy-duty fleet vehicles.

This position will be home-based and will require local travel to visit electric vehicle charging sites and meet with commercial customers in the New York area. The Account Manager will be responsible for working with end-users and dealers to explain the benefits of fleet electrification, working with fleet modeling tools to calculate financial and emission savings potential of conversions, presenting and discussing savings analysis, and supporting customers to move projects forward in various ways.

ICF's Beneficial Electrification and EV programs support customers in their switch from fossil fuel to electric equipment. From light, medium, and heavy-duty vehicles to buildings and industrial equipment, stakeholders are evaluating their options to electrify and reduce emissions. ICF helps utilities and companies evaluate these opportunities and support delivering those financial and decarbonization benefits.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What you will be doing:

• Conduct calls and in-person meetings with commercial, industrial, and public fleet customers daily.
• Educate customers on the benefits of fleet electrification and related technologies.
• Calculate financial savings potential of conversion opportunities.
• Log outreach and meeting activities in program CRM tool.
• Discuss fleet electrification with customers to identify barriers to electrification for each participating customer and identify support services to overcome those barriers.
• Provide financial and business case analysis for deployment options that best fit the customer's need (buy, lease, energy as a service).
• Act as a liaison between the utility distribution group and customer to evaluate new load and coordinate transformer upgrades, if required.
• Support customer upgrade evaluation for customer side upgrade needs.
• Internal and external (budgeting, procurement, board meetings) stakeholder support to answer questions with constituent groups.
• Assist customer in identifying and submitting for available grant and funding opportunities that can support vehicle or infrastructure deployments.
• Deliver technical training content and/or live training sessions to help customers familiarize staff with EVs and EV charging infrastructure, maintenance, and other aspects of fleet conversions.
• Lead or support project research to support customer's deployment needs with codes, zoning, parking, building or other project viability requirements.
• Support customer in acquiring vendor bids for site development, vehicles and equipment, or other services as needed.
• Attend client sponsored and industry events to engage customers and trade allies
• Ensure high customer satisfaction with the program.
• Must have a reliable vehicle for local travel. Requirements are between 20% to 30% of the time. (reimbursement for mileage provided)

What we need you to have (minimum qualifications):

• Bachelor's Degree in Business, Sustainability, Environment, Communications, Engineering or related fields
• OR
• 4+ years experience in Account Management, Sales, Customer Engagement, Energy Efficiency and/or Consulting or a related area.
• AND
• Must be able to pass a background check, have a valid driver's license, and successfully pass a Motor Vehicle Records (MVR) check and drug screening.

What we would like you to have:

• Technical experience with light, medium, and/or heavy-duty electric vehicles and/or electric vehicle charging equipment
• Experience working with a Utility either directly or in a consultative capacity
• Familiarity with a Customer Relationship Management (CRM) application such as Salesforce or Microsoft Dynamics
• Data Analysis experience utilizing Tableau or PowerBi

Professional skills you will use:

• Computer experience, with strong proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
• Excellent written communication and presentation skills
• The initiative to embrace continuous learning toward becoming an expert on the programs you represent.
• Self-motivated with the ability to work independently
• Strong organizational skills
• Attention to detail
• Ability to prioritize and multi-task
• Well-developed phone presence and high comfort level in initiating conversations

Working at ICF ICF