Electrification Account Manager

ICF; Oregon; Hybrid; USD 51,000 - 86,000; Full time

Benefits offered by this job

Flexible work arrangements

Donation matching

Tuition reimbursement

401k matching

ESPP

Job summary

ICF is seeking an Account Manager to support our Beneficial Electrification programs in the New York area. The role focuses on fleet electrification strategy, customer engagement, and project coordination with utilities and end users.

You will conduct calls and meetings, educate customers on savings, and help move projects forward while traveling locally to EV charging sites as needed. A valid driver's license and background check are required.

Qualifications

• Bachelor’s Degree in Business, Sustainability, Environment, Communications, Engineering or related fields.
• 4+ years experience in Account Management, Sales, Customer Engagement, Energy Efficiency and/or Consulting.
• Must pass a background check, have a valid driver’s license, and successfully pass a Motor Vehicle Records (MVR) check and drug screening.

Responsibilities

• Conduct calls and in-person meetings with fleet customers daily.
• Educate customers on the benefits of fleet electrification and related technologies.
• Calculate financial savings potential of conversion opportunities.
• Log outreach and meeting activities in program CRM tool.
• Discuss fleet electrification with customers to identify barriers and required support.
• Provide financial and business case analysis for deployment options.
• Act as liaison between the utility distribution group and customer for load/transformer considerations.
• Support customer upgrade evaluation for customer side upgrades.
• Assist with grant and funding opportunities for deployments.
• Deliver training content and live sessions on EVs and charging infrastructure.
• Lead or support project research to meet deployment needs.
• Attend client events to engage customers and partners.
• Ensure high customer satisfaction with the program.
• Must have a reliable vehicle for local travel (20–30% travel).

Skills

Customer engagement

Communication

Organizational skills

Multi-tasking

Phone presence

Education

Bachelor’s Degree in Business, Sustainability, Environment, Communications, Engineering or related fields

Tools

Salesforce

Power BI

Tableau

Job description

Account Manager, Beneficial Electrification

Location: Poughkeepsie, NY (remote with local travel)

Ready to make a difference? ICF is seeking an Account Manager to support our clients and projects in our electric vehicle (EV) and Beneficial Electrification programs in the Central New York area. The Account Manager will provide program recruitment and technical support services for customers considering electrifying their light-, medium-, and heavy-duty fleet vehicles.

This position will be home-based and will require local travel to visit electric vehicle charging sites and meet with commercial customers in the New York area. The Account Manager will be responsible for working with end-users and dealers to explain the benefits of fleet electrification, working with fleet modeling tools to calculate financial and emission savings potential of conversions, presenting and discussing savings analysis, and supporting customers to move projects forward in various ways.

ICF’s Beneficial Electrification and EV programs support customers in their switch from fossil fuel to electric equipment. From light, medium, and heavy-duty vehicles to buildings and industrial equipment, stakeholders are evaluating their options to electrify and reduce emissions. ICF helps utilities and companies evaluate these opportunities and support delivering those financial and decarbonization benefits.

Why you will love working here:

• Flexible workplace arrangements, work-life balance
• Donation matching, volunteer opportunities
• Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan

And many, many more

What you will be doing:

• Conduct calls and in-person meetings with commercial, industrial, and public fleet customers daily.
• Educate customers on the benefits of fleet electrification and related technologies.
• Calculate financial savings potential of conversion opportunities.
• Log outreach and meeting activities in program CRM tool.
• Discuss fleet electrification with customers to identify barriers to electrification for each participating customer and identify support services to overcome those barriers.
• Provide financial and business case analysis for deployment options that best fit the customer’s need (buy, lease, energy as a service).
• Act as a liaison between the utility distribution group and customer to evaluate new load and coordinate transformer upgrades, if required.
• Support customer upgrade evaluation for customer side upgrade needs.
• Internal and external (budgeting, procurement, board meetings) stakeholder support to answer questions with constituent groups.
• Assist customer in identifying and submitting for available grant and funding opportunities that can support vehicle or infrastructure deployments.
• Deliver technical training content and/or live training sessions to help customers familiarize staff with EVs and EV charging infrastructure, maintenance, and other aspects of fleet conversions.
• Lead or support project research to support customer’s deployment needs with codes, zoning, parking, building or other project viability requirements.
• Support customer in acquiring vendor bids for site development, vehicles and equipment, or other services as needed.
• Attend client sponsored and industry events to engage customers and trade allies.
• Ensure high customer satisfaction with the program.
• Must have a reliable vehicle for local travel. Requirements are between 20% to 30% of the time. (reimbursement for mileage provided)

What we need you to have (minimum qualifications):

• Bachelor’s Degree in Business, Sustainability, Environment, Communications, Engineering or related fields
• OR
• 4+ years experience in Account Management, Sales, Customer Engagement, Energy Efficiency and/or Consulting or a related area.
• AND
• Must be able to pass a background check, have a valid driver’s license, and successfully pass a Motor Vehicle Records (MVR) check and drug screening.

What we would like you to have:

• Technical experience with light, medium, and/or heavy-duty electric vehicles and/or electric vehicle charging equipment
• Experience working with a Utility either directly or in a consultative capacity
• Familiarity with a Customer Relationship Management (CRM) application such as Salesforce or Microsoft Dynamics
• Data Analysis experience utilizing Tableau or PowerBi

Professional skills you will use:

• Computer experience, with strong proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
• Excellent written communication and presentation skills
• The initiative to embrace continuous learning toward becoming an expert on the programs you represent.
• Self-motivated with the ability to work independently
• Strong organizational skills
• Attention to detail
• Ability to prioritize and multi-task
• Well-developed phone presence and high comfort level in initiating conversations

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship

All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $50,605.00 - $86,028.00 New York Remote Office (NY99)