Electrical Systems Support Engineer (EPLAN)

Rittal; Schaumburg (IL); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Rittal LLC and Eplan are seeking a Technical Support Engineer to join the team near Schaumburg, IL. You will provide technical product support for EPLAN customers, resolving software issues and guiding users to optimal solutions within our portfolio.

You will collaborate with the 2nd level team to address complex problems and share best practices across channels, while maintaining up-to-date knowledge of EPLAN products and industry developments. Hours are M-F with no visa sponsorship.

Qualifications

• Educational background in Electrical Engineering or a related technical discipline.
• 1 to 2+ years of professional experience in engineering, automation technology, software, or related industries.
• Hands-on experience using CAD/CAE software for electrical design is preferred.
• Proficiency with networking concepts, Windows Server, Windows operating systems, and Microsoft Office applications.
• Strong verbal and written communication skills in English.
• Excellent interpersonal, networking, and customer relationship management skills.
• Ability to work with regional sales teams, technical departments, and support organizations.
• Flexibility for occasional weekend standby coverage.

Responsibilities

• Provide technical product support to EPLAN customers, resolving software and application-related issues.
• Document, track, and manage support cases within the EPLAN Solution Center.
• Contribute technical knowledge and best practices to the EPLAN Knowledge Center.
• Collaborate with EPLAN Second Level Support to resolve complex technical issues.
• Maintain current knowledge of EPLAN products, updates, and industry developments.
• Support technical and sales teams with product expertise and inquiries.
• Identify sales and service opportunities while delivering customer support.
• Build and maintain positive customer relationships through responsive communication.
• Ensure support activities comply with processes, standards, and response times.

Skills

English communication

Customer relationship management

Interpersonal skills

Cross-functional collaboration

Education

Electrical Engineering or related technical discipline

Tools

CAD/CAE software

Windows OS

Windows Server

MS Office

Job description

Rittal LLC and Eplan are seeking a Technical Support Engineer to join the team near Schaumburg, IL. You will provide technical product support for EPLAN customers, resolving software issues and guiding users to optimal solutions within our portfolio.

You will collaborate with the 2nd level team to address complex problems and share best practices across channels, while maintaining up-to-date knowledge of EPLAN products and industry developments. Hours are M-F with no visa sponsorship.