Electrical Support Technician/ Engineer

ZipRecruiter; Warrendale (Allegheny County); Remote; USD 100,000 - 110,000; Full time

Job summary

A leading technology staffing firm is seeking an Electrical Support Technician/Engineer for a remote, permanent position. The role involves providing expert technical support for cutting-edge power distribution systems. Candidates should have a Bachelor's degree and 7+ years of relevant experience, emphasizing hands-on technical skills.

Benefits

Comprehensive benefits package

Direct hire position

Qualifications

• 7+ years of experience in technical support for power distribution systems.
• Hands-on expertise with Battery Solutions and UPS systems.
• Experience in Root Cause Analysis and Quality Assurance.

Responsibilities

• Deliver technical support for client products and manage technical issues.
• Analyze performance data and recommend design improvements.
• Provide technical updates and liaise with customers and service providers.

Skills

Technical Support

Engineering

Education

Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology

Job description

Job DescriptionJob Description

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking an Electrical Support Technician/ Engineer for our client in the Consulting domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Permanent position, and the client is looking for someone to start immediately.

Duration: Full-time

Location: Remote

Salary: $100,000-$110,000/Annually

Role: Electrical Support Technician/ Engineer

Primary Skills: Technical Support, Engineering

Role Description: The Electrical Support Technician/Engineer must have 7+ years of experience. For this role, you must be someone who is hands-on Technical Support Specialist II for Three-Phase Systems, Battery Solutions and UPS system and who can provide expert technical support for our advanced power distribution systems and inverter-based products.

This is an exciting opportunity to work with cutting-edge technologies and make a real impact by supporting both internal teams and external partners.

What You'll do:

- Deliver technical support at the system and facility level for client products, working closely with authorized service providers (ASP) and end users.

- Manage and track field incidents, ensuring timely resolution of technical issues.

- Provide assistance to internal divisions during Root Cause Analysis (RCA) investigations and Quality Assurance (QA) issues.

- Analyze performance data, identify trends, and recommend design improvements to mitigate failures.

- Develop and distribute technical updates, troubleshooting guides, and documentation for client, ASPs, and customers, ensuring compliance with quality systems.

- Support client’s remote monitoring software, including vendor relations, product documentation, and technical assistance for customers. Maintain software databases and version controls.

- Act as a technical liaison between client’s expatriates and equipment divisions.

- Provide field-based support through site visits, technical presentations, and direct customer interaction.

Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience: Minimum 7+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local : Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Veena Grover

Recruiter Phone: [phone]

Benefits:

This is a direct hire position, and the hired applicant will receive our client’s benefits package.

Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to , , , , , , , , or protected veteran status.