Electrical Service Manager II (34470)

CEC; Irving (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

CEC Companies in Irving, TX seeks a Service Manager to oversee the electrical service department, ensure profitability, and drive growth by coordinating dispatch, technicians, and warranty processing.

You will collaborate with clients and office staff, train the team to meet KPIs, participate in budgeting, and ensure safety policies are followed while maintaining high customer satisfaction.

Qualifications

• Detail oriented and organized with multitasking ability.
• Strong problem solving and critical thinking skills.
• Proficient with computers and MS Office.
• Able to deliver high customer satisfaction.
• Excellent verbal and interpersonal communication.
• Good mechanical/installation understanding of field tools.
• Self-sufficient, proactive, and able to organize service data.

Responsibilities

• Plan, direct, and control all phases of Electrical service operations.
• Evaluate and schedule service work to maximize profits.
• Bid on and maintain service agreements.
• Meet goals and maintain customer satisfaction.
• Collaborate with clients, lead technicians, and office staff.
• Train and develop the team to meet KPIs.
• Participate in budget planning and prep.
• Ensure accurate billing for parts and materials.
• Adhere to safety policies and procedures.

Skills

Detail oriented

Problem solving

Computer proficiency

Customer satisfaction

Verbal & interpersonal

Mechanical understanding

Self-motivated

Education

High school diploma/GED

Job description

Position Summary

As a successful Service Manager at CEC, you are expected to manage all aspects of the service department to ensure its continued profitability and growth. This includes but is not limited to, overseeing the daily dispatching and efficiencies of our service technicians and department, reviewing all billing and warranty claims, interaction with other managers in respect to their warranty, start up and installation needs.

• Assist in the Planning, direction, and control all phases of the Electrical service operations of the company.
• Evaluate and schedule service work in a way that best utilizes manpower and maximizes profits.
• Bid-on and accurately maintain service agreements.
• Meet goals and maintain customer satisfaction for the company.
• Work closely with clients and lead technicians as well as other office staff members
• Train, develop, and hold your team accountable to performance standards and Key Performance Indicators.
• Participate in budget planning and meeting preparation.
• Thoroughness in billing for all parts and materials.
• Adhere to all safety policies and procedures.

Essential Duties And Responsibilities

• Assist in the Planning, direction, and control all phases of the Electrical service operations of the company.
• Evaluate and schedule service work in a way that best utilizes manpower and maximizes profits.
• Bid-on and accurately maintain service agreements.
• Meet goals and maintain customer satisfaction for the company.
• Work closely with clients and lead technicians as well as other office staff members
• Train, develop, and hold your team accountable to performance standards and Key Performance Indicators.
• Participate in budget planning and meeting preparation.
• Thoroughness in billing for all parts and materials.
• Adhere to all safety policies and procedures.

Other Duties And Responsibilities

• Performs other related duties as assigned to ensure efficient and effective processes, completion of projects and smooth operation of department.

Education And Experience

• Minimum of three (3) years’ management experience in a service industry.
• High school diploma, GED, or its equivalent required.

Skills, Knowledge And Abilities

• Detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Strong problem solving and critical thinking skills.
• Proficient using a computer and Microsoft Office and aptitude for learning new technologies.
• Ability to provide unparalleled customer satisfaction.
• Excellent verbal, phone, and interpersonal skills.
• Strong mechanical and installation understanding of the tools and equipment that technicians use.
• Self- sufficient, self- motivated, proactive, and able to find and organize customer base and service related information.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job may work inside or outside with possible exposure to extreme hot or cold temperatures and weather elements in restricted or confined spaces, and on slippery or uneven surfaces. This job may have exposure to working on ladders, scaffolds, aerial lifts, catwalks, and other exposures typical of heavy construction. This job also operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands

• Must be able to travers and inspect all areas of jobsite in all types of weather; this may include walking, climbing reaching, bending crawling, standing, or stretching.
• Must be able to occasionally lift up to 40 pounds. Move about on the feet regularly. Sit for extended periods of time.
• Requires the ability to sit and work at a computer for extended periods of time.
• May require travel.
• Exposure to characteristic construction site dangers.
• Talk and hear, ability to communicate with others both written and orally and by telephone.
• Possess good vision, normal or corrected. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Possesses good hearing, normal or corrected. Wear personal protective equipment (hard hat, safety glasses, safety vest), as needed.
• Must be able to work 8 hours a day, 40 hours per week, and overtime as required and night shifts, as needed. Must be on-call to address delays, emergencies, bad weather, and other issues at the jobsite.
• Must be able to work in the presence of customers and their representatives with little or no interference or disruption to the customer while maintaining a professional and courteous image.

CEC Companies is an Equal Opportunity Employer committed to diversity in our workforce. It is our policy to attract and retain the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, age, disability, status as a military veteran, or any other status protected under federal, state, or local law. Diverse candidates are encouraged to apply.