Electrical Service Manager

Socket.dev; Renton (WA); On-site; USD 120,000 - 149,000; Full time

Benefits offered by this job

Company vehicle

Gas allowance

PTO

6 paid holidays

Weekly pay

Health insurance

401(k) matching

Ongoing training

Job summary

As You Wish Electric, Plumbing, Heating and Air in the Greater Seattle area is seeking a hands-on Electrical Service Manager to elevate the Electric service department. This leader partners with the General Manager on strategy and sales, supports the Install Manager in field execution, and remains hands-on in the field.

You’ll coach technicians, drive revenue, control budgets, optimize schedules, and deliver top-tier customer experiences while growing the team and maintaining profitability.

Qualifications

• Experience within the Electric trade (field or leadership).
• Proven experience leading teams and improving performance.
• Strong understanding of service operations.
• Experience with sales in a service environment.
• High business acumen.

Responsibilities

• Lead and mentor Service Electricians through ride-alongs and coaching.
• Drive department performance: revenue, margins, and efficiency.
• Balance technical expertise with a sales-driven mindset.
• Manage department budget, forecasting, and cost control.
• Collaborate with leadership to optimize processes and scale performance.
• Ensure quality work and excellent customer experience.

Skills

Electric trade experience

Team leadership

Service operations

Sales in service environment

Business acumen

Job description

Description

Lead. Grow. Build Something That Matters.

As You Wish Electric, Plumbing, Heating and Air has served the Greater Seattle area for 20 years. As a trusted leader in residential home services, we’re growing and looking for a hands-on Electrical Service Manager to take our Electric service department to the next level.

This role is central to our leadership team by partnering with the General Manager on strategy and sales, and supporting the Install Manager to drive strong execution in the field.

This is a high-impact opportunity for a leader who delivers results, builds teams, and leads from the front.

What You’ll Be Doing

This is not a sit-behind-the-desk role. You’ll be leading from the front, both in the field and in the office.

Lead & Develop a Strong Team

• Coach and mentor Service Electricians through regular ride-alongs
• Set clear expectations and hold your team accountable
• Help recruit, hire, and develop top talent
• Collaborate with existing leadership to optimize processes, improve service efficiency, and scale performance

Drive Growth & Performance

• Own department performance: revenue, margins, and efficiency
• Responsible for contributing to and executing a revenue plan in service performance, in alignment with an established management team
• Track and improve KPIs like average ticket, conversion rates, and productivity.
• Identify opportunities to grow the business and improve operations
• Drive service strategy focused on achieving and increasing high ticket averages
• Balance technical expertise with a sales-driven mindset to promote and sell services and solutions
• Maintain ownership of HVAC Service team budget, including forecasting, cost control, and profitability

Stay Hands-On in the Field

• Work alongside Service Electricians to coach technical skills and customer interactions
• Ensure quality work and strong customer experience
• Be a resource your team can rely on

Run a Tight Operation

• Manage labor, expenses, and overall department profitability
• Partner with dispatch to optimize scheduling and efficiency
• Oversee payroll, job data, and administrative functions

Deliver Great Customer Experience

• Support Service Electricians in providing top-tier service
• Handle escalated customer issues with professionalism and care

What We Offer:

• Competitive Pay & Bonuses: Total compensation $120,000.00 - $149,000.00
• Perks: Company vehicle for work use + allocated gas amount.
• PTO + 6 paid holidays
• Weekly pay; Every Friday is payday!
• Comprehensive Benefits Package:
• Health insurance with 75% employer-paid premium for employees, 50% for dependents.
• 401(k) matching
• On-going training

Requirements

Your Background

• Experience within the Electric trade (field or leadership)
• Proven experience leading teams and improving performance
• Strong understanding of service operations
• Experience with sales in a service environment
• High business acumen

Ready to Lead From the Front?

If you’re the type of leader who takes ownership, develops people, and drives results, we want to talk to you!