Electrical Product Support Lead — Growth & Bonus

Corston Architectural Detail

Hanover Park (IL)

On-site

USD 50,000 - 70,000

Full time

5 days ago

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Benefits offered by this job

Annual bonus

26 days off

401k match

Health insurance

Phone allowance

Job summary

Corston Architectural Detail is seeking a Product Technical Support Advisor in the Chicago area to assist customers and trade professionals with product selection, installation guidance, and technical troubleshooting across switches, outlets, and lighting ranges.

The role requires at least 1 year of electrical experience in a technical customer service capacity, excellent communication skills, and a customer-focused mindset to uphold Corston’s craftsmanship and service standards.

Qualifications

Minimum 1-year electrical work, installation, or technical customer service within electrical products/industry.
Excellent in-person and telephone skills.
Excellent presentation, verbal and written skills.
Thrives in a fast-paced environment.
Ability to build strong relationships.
Highly task- and KPI-driven.
Fluent in English.

Responsibilities

Provide technical support on wiring, load compatibility, dimming systems, and installation requirements for switches, sockets and lighting.
Troubleshoot electrical and installation issues over the phone, guiding customers and electricians through clear step-by-step solutions.
Support trade customers (designers, electricians and contractors) with specifications, installation details and troubleshooting.
Offer technical guidance and support to the wider customer service team.
Handle customer enquiries by telephone and email.
Identify recurring technical questions and suggest updates for FAQs on Corston.us