Product Technical Support Advisor/Lead (Non-IT)- Hanover Park, IL

Corston Architectural Detail; Hanover Park (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Annual bonus

26 days off

401k match

Health insurance

Phone allowance

Job summary

Corston Architectural Detail is seeking a Product Technical Support Advisor in the Chicago area to assist customers and trade professionals with product selection, installation guidance, and technical troubleshooting across switches, outlets, and lighting ranges.

The role requires at least 1 year of electrical experience in a technical customer service capacity, excellent communication skills, and a customer-focused mindset to uphold Corston’s craftsmanship and service standards.

Qualifications

• Minimum 1-year electrical work, installation, or technical customer service within electrical products/industry.
• Excellent in-person and telephone skills.
• Excellent presentation, verbal and written skills.
• Thrives in a fast-paced environment.
• Ability to build strong relationships.
• Highly task- and KPI-driven.
• Fluent in English.

Responsibilities

• Provide technical support on wiring, load compatibility, dimming systems, and installation requirements for switches, sockets and lighting.
• Troubleshoot electrical and installation issues over the phone, guiding customers and electricians through clear step-by-step solutions.
• Support trade customers (designers, electricians and contractors) with specifications, installation details and troubleshooting.
• Offer technical guidance and support to the wider customer service team.
• Handle customer enquiries by telephone and email.
• Identify recurring technical questions and suggest updates for FAQs on Corston.us

Skills

Electrical work experience

Customer service

Telephone skills

Verbal communication

Written communication

KPI driven

Relationship building

Fast-paced

Fluent English

Job description

Description

Application Deadline: 30 November 2026

Department: Customer Experience

Location: Chicago USA

Compensation: $50,000 - $70,000 / year

Role: Customer Technical Support Advisor

Location: Illinois, Hanover Park

Salary: Up to $70, 000 + Annual Company Bonus

The company

Corston Architectural Detail was founded by a team of creative designers and engineers with a shared vision: to create high-quality, solid brass hardware, switches, outlets, and lighting that bring harmony and coordination from room to room.

We’ve grown quickly and seen huge success in our five years – launching in the UK, EU, UAE, and USA. Our US business and operations are expanding quickly, supported by a customer service and warehouse team in Chicago and a new showroom located in Manhattan at the New York Design Centre.

The role

We’re looking for a Product Technical Support Advisor with an electrical background to join our growing US team. You’ll be the first point of contact for customers and trade professionals, providing expert guidance on product selection, installation, and technical troubleshooting across our switches, outlets, hardware and lighting ranges.

You’ll combine strong technical understanding with a passion for customer experience - ensuring every interaction reflects Corston’s high standards of craftsmanship, precision, and service.

Key Responsibilities

Your responsibilities

• Provide technical support on wiring, load compatibility, dimming systems, and installation requirements for switches, sockets and lighting
• Troubleshoot electrical and installation issues over the phone, guiding customers and electricians through clear step-by-step solutions
• Support trade customers (designers, electricians and contractors) with specifications, installation details and troubleshooting
• Offer technical guidance and support to the wider customer service team
• Handle customer enquiries by telephone and email
• Identify recurring technical questions and suggest updates for FAQs on Corston.us

Skills, Knowledge and Expertise

Your skills, qualities and experience

• Minimum 1-year electrical work, installation, or technical customer service within electrical products / industry
• Excellent in-person and telephone skills
• Excellent presentation, verbal and written skills
• Thrives in face-paced environment
• The ability to build strong relationships
• Highly task and KPI driven
• Fluent in English

Benefits

What you can expect from us

• High energy working environment, recognition and career growth opportunities
• Annual company-based bonus and salary review
• 26 days off (15 PTO + 11 paid holidays)
• 401k plan with 3% match
• Health insurance benefit ($500 per month)
• Mobile phone allowance $40