Electrical Product Specialist: Drive Adoption & Roadmap

Endra; San Francisco (CA); Vor Ort; USD 110.000 - 170.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Equity / stock options

Team events

Zusammenfassung

Endra in San Francisco seeks a Product Specialist to bridge our engineering vision with customer success. You will own the technical adoption from final sales through to full deployment, acting as a product expert, trainer, and feedback loop for our engineers.

In this role you will partner with the GTM team on discovery calls, manage transitions from sales to success, conduct on-site and online trainings, monitor early customer activity, and translate feedback into the product roadmap.

Qualifikationen

• 5+ years of electrical engineering experience in a top-tier firm.
• Expert-level proficiency in Revit for large complex electrical systems.
• Strong ownership and accountability for the customer journey.

Aufgaben

• Partner in the pitch. Join the GTM team on discovery and technical calls to work through complex requirements and show off what makes Endra so special.
• Own the transition from sales to success with white glove precision. Lead pre-kick-off sessions with decision makers to align on goals and ensure the platform is configured perfectly for their needs.
• Conduct deep-dive training sessions and demos (on-site and online) for super users, ensuring they have the tools and knowledge to become champions within their domains. Empower and guide users to roll out Endra into the wider organization.
• Closely monitor customer activity during the critical first 0-90 days. Lead bi-weekly training sessions to resolve how-to questions and ensure users are working lightning fast.
• Collaborate closely with our product engineers to translate customer feedback into tangible insights for the product roadmap, ensuring these insights drive concrete product improvements.
• Provide sustained support and consultation to ensure long-term customer success and value realization.
• Collaborate with the GTM and Marketing team to identify and capitalize on opportunities for up-sell and cross-sell.

Kenntnisse

Electrical engineering

Stakeholder communication

Training & demonstrations

Tools

Revit

Jobbeschreibung

Endra in San Francisco seeks a Product Specialist to bridge our engineering vision with customer success. You will own the technical adoption from final sales through to full deployment, acting as a product expert, trainer, and feedback loop for our engineers.

In this role you will partner with the GTM team on discovery calls, manage transitions from sales to success, conduct on-site and online trainings, monitor early customer activity, and translate feedback into the product roadmap.