Electrical Manager

APEX Plumbing Solutions, Inc.; United States; On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical – 100% covered for employee

401(k) with company matching

Dental Insurance

Vision Insurance

Paid Training

80+ hours PTO per year

Paid Holidays

Company uniforms

iPad for field use

World-class training via NEXSTAR

Job summary

Apex Solutions is seeking an Electrical Operations Manager to lead the Electrical Department in delivering high-quality electrical services across residential, commercial, and light industrial settings.

Lead technicians, coordinate with dispatch, review blueprints and project drawings, and ensure adherence to safety and company standards while driving customer satisfaction and profitability.

Qualifications

• Proven experience in electrical service, repair, installation, and management.
• Strong leadership and team-management abilities.
• Solid understanding of residential, commercial, and light industrial electrical systems.

Responsibilities

• Lead, supervise, coach, and hold electricians and apprentices accountable for performance, safety, workmanship, and customer service.
• Review schedules and work with Dispatch to ensure electrical calls are assigned to the appropriate technician.
• Oversee the installation, maintenance, troubleshooting, and repair of electrical systems in residential, commercial, and light industrial applications.
• Ensure all electrical work is completed in accordance with the NEC, applicable Kentucky requirements, local codes, permits, and Apex Solutions standards.
• Review and approve major electrical estimates, projects, service upgrades, panel replacements, generators, EV chargers, lighting projects, and other large jobs.

Skills

Electrical service

Electrical repair

Electrical installation

Leadership

Team management

NEC knowledge

Blueprints reading

Diagnostics

Customer service

Safety

Documentation

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Why Work for Us???

WE ARE NOT PRIVATE EQUITY

Family-Owned Atmosphere: Enjoy a close-knit work environment where you’re valued as part of the family, with open communication and support at every level.

Cutting-Edge Equipment: Work with the latest innovative technology and a diverse range of machinery, enhancing your skills and efficiency on the job.

Community Commitment: Be part of a team that cares deeply about serving the Central KY communities, making a positive impact on our neighbors and fostering lasting relationships.

Why Choose Apex Solutions?

• Competitive pay, $75,000 Salary Plus Profit Sharing (roughly $150,000 with bonuses)
• Standard Working Hours- Monday-Friday / 7am - 5pm
• 401(k) retirement plans with company matching
• Medical – 100% covered by the company for the employee
• Dental Insurance
• Vision Insurance
• PAID TRAINING
• 80 hours + of PTO Accrued per Year
• Paid Holidays Off
• Company uniforms (Polos, t-shirts and hats)
• Company IPAD (We use top-of-the-line software for dispatching)
• NEXSTAR Company- Our Employees have access to world class training and coaching
• Team-Focused Work Environment
• Fun! We have motivational meetings
• Win! Paid time off or tools when you get 5-star reviews from customers
• Appreciation- Employee of the month plaque and bonus check!
• Community Focus : We are dedicated to serving our customers as well as the greater good by contributing to both local and global causes.
• Office Support : We have a dream team of office employees that are dedicated to making your life easier from the Warehouse to Dispatch & Customer Service, to Marketing and HR

Job Duties

• This is a hands on, in the field position until the division is running smooth.
• Assist with sales and hand on development of the electrical division.
• Manage the daily operations of the Electrical Department.
• Lead, supervise, coach, and hold electricians and apprentices accountable for performance, safety, workmanship, and customer service.
• Review schedules and work with Dispatch to ensure electrical calls are assigned to the appropriate technician.
• Assist technicians with difficult diagnostics, troubleshooting, and complex electrical issues.
• Review blueprints, electrical schematics, one-line diagrams, and project drawings.
• Oversee the installation, maintenance, troubleshooting, and repair of electrical systems in residential, commercial, and light industrial applications.
• Ensure all electrical work is completed in accordance with the NEC, applicable Kentucky requirements, local codes, permits, and Apex Solutions standards.
• Review and approve major electrical estimates, projects, service upgrades, panel replacements, generators, EV chargers, lighting projects, and other large jobs.
• Conduct quality-control inspections on completed electrical work.
• Investigate callbacks, failed inspections, customer complaints, and workmanship concerns.
• Identify recurring technical issues and implement corrective training.
• Monitor technician productivity, revenue, average ticket, conversion rate, efficiency, callbacks, and customer satisfaction.
• Conduct regular technician meetings, ride-alongs, coaching sessions, and performance reviews.
• Train technicians on technical skills, customer communication, service procedures, safety, and company expectations.
• Ensure technicians properly document jobs, estimates, invoices, photos, videos, materials, and customer approvals in ServiceTitan.
• Review open jobs, incomplete jobs, unsold estimates, and outstanding electrical opportunities.
• Coordinate electrical permits and inspections as required.
• Maintain appropriate staffing levels and assist with recruiting, interviewing, onboarding, and development of electricians and apprentices.
• Manage electrical inventory, truck stock, tools, specialty equipment, and purchasing needs.
• Ensure company vehicles assigned to the Electrical Department are clean, organized, safe, and properly maintained.
• Enforce Apex Solutions safety policies, PPE requirements, electrical safety practices, and company procedures.
• Assist with escalated customer concerns and provide professional resolutions.
• Coordinate with Plumbing, HVAC, Construction, Accounting, Dispatch, and other departments as needed.
• Participate in on-call support and emergency escalation when required.
• Report department performance, staffing concerns, safety issues, financial results, and operational needs to company leadership.

Skills

• Proven experience in electrical service, repair, installation, and management.
• Strong leadership and team-management skills.
• Solid understanding of residential, commercial, and light industrial electrical systems.
• Strong knowledge of the National Electrical Code (NEC).
• Ability to read and interpret blueprints, electrical schematics, wiring diagrams, and project drawings.
• Strong troubleshooting and diagnostic abilities.
• Working knowledge of electrical distribution systems, panels, service equipment, branch circuits, lighting, controls, generators, transfer switches, EV chargers, and surge protection.
• Ability to coach technicians through technical problems rather than performing every repair personally.
• Strong understanding of job costing, labor efficiency, material usage, and department profitability.
• Excellent customer service and conflict-resolution skills.
• Strong written and verbal communication skills.
• Ability to hold employees accountable while maintaining a professional work environment.
• Strong organizational and time-management skills.
• Ability to prioritize multiple jobs, technicians, customers, and operational issues.
• Proficiency with electrical testing equipment and tools.
• Strong attention to detail and commitment to safety and quality.
• Ability to use computers, tablets, ServiceTitan, email, and digital reporting systems.
• Ability to work independently and make sound operational decisions.

Requirements

• High school diploma or equivalent.
• Valid driver's license and insurable driving record.
• Valid Kentucky Journeyman Electrician License.
• Kentucky Master Electrician License strongly preferred.
• Minimum 5 years of electrical field experience preferred.
• Prior leadership, supervisory, or management experience preferred.
• Strong electrical troubleshooting and diagnostic experience.
• Knowledge of electrical safety practices, OSHA requirements, and NFPA 70E standards.
• Ability to manage technicians, apprentices, scheduling, quality control, and customer issues.
• Ability to review estimates, invoices, and job documentation for accuracy.
• Ability to work overtime and provide after-hours management support when required.
• Ability to pass a background check and drug screening.

Preferred Qualifications

• Kentucky Master Electrician License.
• Previous Electrical Operations Manager or Service Manager experience.
• Generator installation and service experience.
• EV charger installation experience.
• Commercial electrical experience.
• Service sales and estimating experience.
• OSHA 10 or OSHA 30 Certification.
• NFPA 70E training.
• Experience using ServiceTitan or similar field-service software.
• Experience managing KPIs, technician scorecards, and department financial performance.
• Experience recruiting, training, and developing electricians and apprentices.
• Experience reviewing permits, inspections, and code-compliance issues.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.