Electrical Maintenance Technician

The Pond Guy; Armada (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401k with employer match

Paid time off

Holiday pay

Career development

Job summary

The Pond Guy, a leading maker and distributor of pond and water-garden products, seeks an Electrical Maintenance Technician to join the Service Department. You will diagnose and repair electrical and mechanical systems in the shop and at customer sites, ensuring safety and reliability of fountain and aeration equipment.

You will work both indoors and outdoors, perform preventative maintenance, and help with installations, serving a nationwide network of dealers and end users.

Qualifications

• 3-5 years of technical or mechanical maintenance experience, including hands‑on troubleshooting and repair.
• 2-3 years of customer service experience recommended.
• Valid Michigan Driver's License with clean driving record; ability to obtain Chauffer's license and DOT card.
• Proficient computer skills and ability to use service software and office programs.
• Strong verbal and written communication skills.

Responsibilities

• Troubleshoot, diagnose, maintain, and repair electrical and mechanical components of fountain, aeration, and related pond equipment.
• Complete service calls at customer locations, outdoors, and assist with installations.
• Use testing equipment to identify failures and verify proper operation after repairs.
• Document service findings and communicate with customers and team members.
• Follow safety procedures and assist with shop and field inspections; cross‑train as needed.

Skills

Electrical troubleshooting

Mechanical maintenance

Customer service

Driver's license

Computer skills

Tools

Electrical testing equipment

Job description

Do you enjoy working outdoors and taking pride in hands‑on work? Are you mechanically inclined with electrical experience and energized by diagnosing and solving real-world equipment problems? Do you like troubleshooting electrical and mechanical systems and making sure equipment operates safely and efficiently?

If you're looking for a stable, year-round position where you can use your electrical and mechanical skills in the shop and at customer locations, we encourage you to apply.

We're looking for an Electrical Maintenance Technician to join our Service Department and provide hands‑on electrical and mechanical troubleshooting, maintenance, and repair of fountain, aeration, and related equipment. This position will work both outdoors and at customer locations, diagnosing equipment issues, performing repairs and preventative maintenance, and helping ensure systems operate safely, reliably, and efficiently.

The Pond Guy / Airmax, Inc. is the leading manufacturer and distributor of pond, lake, and water garden products—including aeration systems, fountains, and water treatments—to a nationwide network of end‑users and Airmax dealers.

The Electrical Maintenance Technician plays a key role within our Service Department by troubleshooting, maintaining, and repairing electrical and mechanical components used in fountain, aeration, and related pond and lake equipment. This position diagnoses equipment failures, performs repairs and preventative maintenance, and assists with installation and service work to ensure equipment operates safely, reliably, and efficiently.

This role requires electrical knowledge, strong mechanical aptitude, and the ability to troubleshoot equipment issues from diagnosis through repair. The Electrical Maintenance Technician works in the shop, outdoors, and at customer locations, maintains accurate service and repair documentation, and communicates equipment issues, findings, and recommended solutions to customers and appropriate team members.

At The Pond Guy, we operate with a strong family dynamic that extends beyond our team and into every customer relationship. We take pride in treating customers like part of that family and hold ourselves to the highest standards of quality, professionalism, and care in every project we complete.

Here are some examples of the actual work your day would include.

• Troubleshoot, diagnose, maintain, and repair electrical and mechanical components of fountain, aeration, and related pond/lake equipment
• Complete service calls at customer locations, working outdoors to troubleshoot, maintain, and repair equipment and assist with installations of complete systems
• Use electrical testing and diagnostic equipment to identify equipment failures, determine appropriate repairs, and verify proper operation after repairs are completed
• Communicate clearly with customers regarding equipment issues, maintenance needs, repairs performed, and recommended solutions
• Electronically complete service and repair documentation, including diagnostic findings, work performed, work orders, parts and inventory used, and communicate recurring repair trends to Quality and management
• Follow all safety procedures and electrical safety practices when troubleshooting, testing, installing, maintaining, and repairing equipment and electrical components
• Assist with equipment, inventory, vehicle, and shop inspections and ensure tools, equipment, and work areas are properly maintained, cleaned, and organized
• Cross‑train and support other Service Department functions as needed, including aquatic treatment activities, while following applicable regulatory requirements
• Maintain professionalism while representing The Pond Guy at customer locations and while working outdoors in a variety of field conditions

Job Requirements

To be successful in this role, you need to have a certain amount of knowledge and skills:

• 3-5 years of technical or mechanical maintenance experience, including hands‑on electrical troubleshooting and repair experience
• Intermediate electrical knowledge and hands‑on electrical troubleshooting experience required; experience working with motors, controls, wiring, and high‑voltage systems is strongly preferred
• 2-3 years of customer service experience recommended
• Proficient computer skills required, including the ability to use service software and basic office programs
• Strong verbal and written communication skills
• Must possess a valid Michigan Driver's License with a clean driving record. Will require the ability to receive a Chauffer's license and DOT card
• Ability to operate a boat and drive a truck and trailer will be required after training
• Experience operating heavy machinery a plus
• Basic knowledge of pond management, fish health, and wildlife behaviors is a plus
• Cross‑train on pond management, including obtaining state certification as a chemical applicator

Because this position performs hands‑on equipment maintenance in the shop, outdoors, and at customer locations, the physical requirements apply to both indoor and outdoor service environments. This position also requires the ability to swim, perform repetitive motions for extended periods; demonstrate manual dexterity when working with small components; frequently bend, stoop, and stand for long durations; lift, lower, and carry packages typically weighing 25-50 lbs; and handle packages up to 150 lbs with assistance. In the field, expect adverse weather conditions including heat, cold, rain, etc. for portions of the position that may be completed in these circumstances.

You bring a positive, solution‑driven attitude where "can't" and "impossible" simply are not part of your vocabulary. You confidently troubleshoot equipment, navigate complex information, make sound decisions, and deliver exceptional customer service. Beyond completing day‑to‑day responsibilities, you continually look for ways to improve equipment reliability, identify recurring issues, improve processes, and add measurable value to the organization.

Availability

While this is a year‑round position, during the months of April through September, there will be extended work schedules, and you must be available to work between the hours of 7 a.m. and 6 p.m., Monday through Friday. This equates to an average of 40-50 hours per week. During peak season, there are little to no Saturday shifts. The remaining months will have a Monday-Friday schedule.

Compensation

This is a full‑time salaried position with benefits. Benefits include:

• Blue Cross Blue Shield Healthcare
• Blue Cross Blue Shield Dental Insurance
• Blue Cross Blue Shield Vision Insurance
• Short‑term Disability Insurance
• Long‑term Disability Insurance
• Critical Illness Insurance
• Life Insurance
• Paid Time Off
• Holiday pay effective immediately (8 holidays recognized)
• 401k with employer 4% match and revenue sharing
• Employee referral program
• Additional Training Programs: Career Development and Department Shadows

Company Overview

TPG, Inc. is a growing company with over 160 employees. We are a manufacturing company for pond, lake and water garden supplies with customers in all 50 states servicing both wholesale and end‑users. We have customers with large ponds used for swimming, fishing and ice skating and customers with decorative water gardens containing Koi, waterfalls, and plants. Our mission is to help the world enjoy ponds by being passionate, knowledgeable and providing innovative solutions.

TPG, Inc. is not just a team, we're a tribe.A tribe is more like a family and is ongoing. We have fun, pursue our goals, and help each other grow. Becoming part of TPG, Inc. means more than getting a job it’s a career move. We will give you the support you need to grow with us.

Company Divisions

TPG, Inc. encompasses a family of businesses to support customers in all pond aspects.

Airmax, Inc. - business‑to‑business and manufacturing. airmaxeco.com

The Pond Guy, Inc. prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug/toxins test and background check.

Candidates must be authorized to work in the United States. This position is not eligible for visa sponsorship.