Electrical Contracting Company - Service Manager

ZipRecruiter; Annapolis (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a skilled Service Manager to oversee their growing service department. The role involves managing a team, ensuring customer satisfaction, and maintaining operational efficiency. The ideal candidate will have experience in service management and a strong understanding of technical services.

Benefits

401(k)

401(k) matching

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Qualifications

• 2+ years of experience in service management or a related leadership role.
• Strong understanding of technical services (Generators, plumbing, electrical, etc.).
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and manage a team of service technicians and support staff.
• Oversee daily service operations, including scheduling and workflow.
• Ensure high levels of customer satisfaction through timely communication.

Skills

Leadership

Customer service

Communication

Organizational skills

Tools

Service management software

Job description

Job DescriptionJob DescriptionBenefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off

Are you a skilled leader with a passion for customer service and team development? We're looking for an experienced Service Manager to oversee our growing service department and ensure top-quality performance, customer satisfaction, and operational efficiency.
Key Responsibilities:

• Lead and manage a team of service technicians and support staff
• Oversee daily service operations, including scheduling, workflow, and resource allocation
• Ensure high levels of customer satisfaction through timely communication and issue resolution
• Maintain service standards and ensure compliance with safety and quality protocols
• Manage inventory, including ordering, tracking, and organizing parts and materials
• Implement and maintain efficient inventory control systems
• Oversee warranty processes, including claims, parts replacement, and proper documentation
• Coordinate with manufacturers and vendors regarding warranty coverage and procedures
• Collaborate with other departments to streamline service delivery and improve overall operations
• Track key performance metrics and identify areas for improvement

Qualifications:

• 2+ years of experience in service management or a related leadership role
• Strong understanding of technical services (Generators, plumbing, electrical, etc.)
• Excellent communication, organizational, and leadership skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in service management software is a plus

What We Offer:

• Competitive salary based on experience
• Health and dental insurance
• 401(k) with company match
• Paid time off and holidays
• Ongoing training and career development opportunities