Electrical Contracting Company - Service Manager

Generator Supercenter; Annapolis (MD); On-site; USD 57,000 - 135,000; Full time

Job summary

Generator Supercenter is seeking a Service Manager to lead its growing service department in Annapolis, MD. The role involves managing service operations, ensuring customer satisfaction, and maintaining high service standards. Ideal candidates will have experience in service management or a related leadership position, with a focus on technical services. The company offers a competitive salary and benefits package with opportunities for advancement.

Benefits

401(k)

401(k) matching

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Qualifications

• 2+ years of experience in service management or a related leadership role.
• Strong understanding of technical services (Generators, plumbing, electrical, etc.).
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and manage a team of service technicians and support staff.
• Oversee daily service operations, including scheduling and workflow.
• Ensure high levels of customer satisfaction and resolve issues.

Skills

Leadership

Customer service

Problem-solving

Communication

Organizational skills

Education

High School Diploma

Tools

Service management software

Job description

Electrical Contracting Company - Service Manager

Join to apply for the Electrical Contracting Company - Service Manager role at Generator Supercenter

Electrical Contracting Company - Service Manager

4 days ago Be among the first 25 applicants

Join to apply for the Electrical Contracting Company - Service Manager role at Generator Supercenter

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
  
  
  

Are you a skilled leader with a passion for customer service and team development? We're looking for an experienced Service Manager to oversee our growing service department and ensure top-quality performance, customer satisfaction, and operational efficiency.

Key Responsibilities:

• Lead and manage a team of service technicians and support staff
• Oversee daily service operations, including scheduling, workflow, and resource allocation
• Ensure high levels of customer satisfaction through timely communication and issue resolution
• Maintain service standards and ensure compliance with safety and quality protocols
• Manage inventory, including ordering, tracking, and organizing parts and materials
• Implement and maintain efficient inventory control systems
• Oversee warranty processes, including claims, parts replacement, and proper documentation
• Coordinate with manufacturers and vendors regarding warranty coverage and procedures
• Collaborate with other departments to streamline service delivery and improve overall operations
• Track key performance metrics and identify areas for improvement
  
  
  

Qualifications:

• 2+ years of experience in service management or a related leadership role
• Strong understanding of technical services (Generators, plumbing, electrical, etc.)
• Excellent communication, organizational, and leadership skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in service management software is a plus
  
  
  

What We Offer:

• Competitive salary based on experience
• Health and dental insurance
• 401(k) with company match
• Paid time off and holidays
• Ongoing training and career development opportunities
  
  
  

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Retail

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