Electrical Contracting Company Service Manager

Generator Supercenter of Annapolis; Annapolis (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in Annapolis is seeking an experienced Service Manager to oversee their service department. The ideal candidate will lead a team of technicians, ensure customer satisfaction, and maintain service standards. This role offers competitive salary and benefits, including health insurance and 401(k) matching.

Benefits

401(k)

401(k) matching

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Qualifications

• 2+ years of experience in service management or a related leadership role.
• Strong understanding of technical services (Generators, plumbing, electrical, etc.).

Responsibilities

• Lead and manage a team of service technicians and support staff.
• Oversee daily service operations, including scheduling and resource allocation.
• Ensure high levels of customer satisfaction through timely communication.

Skills

Customer Service

Leadership

Organizational Skills

Communication

Tools

Service Management Software

Job description

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Are you a skilled leader with a passion for customer service and team development? We're looking for an experienced Service Manager to oversee our growing service department and ensure top-quality performance, customer satisfaction, and operational efficiency.

Key Responsibilities:

Lead and manage a team of service technicians and support staff

Oversee daily service operations, including scheduling, workflow, and resource allocation

Ensure high levels of customer satisfaction through timely communication and issue resolution

Maintain service standards and ensure compliance with safety and quality protocols

Manage inventory, including ordering, tracking, and organizing parts and materials

Implement and maintain efficient inventory control systems

Oversee warranty processes, including claims, parts replacement, and proper documentation

Coordinate with manufacturers and vendors regarding warranty coverage and procedures

Collaborate with other departments to streamline service delivery and improve overall operations

Track key performance metrics and identify areas for improvement

Qualifications:

2+ years of experience in service management or a related leadership role

Strong understanding of technical services (Generators, plumbing, electrical, etc.)

Excellent communication, organizational, and leadership skills

Ability to manage multiple priorities in a fast-paced environment

Proficiency in service management software is a plus

What We Offer:

Competitive salary based on experience

Health and dental insurance

401(k) with company match

Paid time off and holidays

Ongoing training and career development opportunities

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.