ELECTRIC TROUBLE DISPATCHER

IMDiversity Inc.; Los Angeles (CA); On-site; USD 95,000 - 144,000; Full time

Job summary

City of Los Angeles seeks an Electric Trouble Dispatcher to receive and analyze trouble reports and dispatch crews to restore service. You will use multiple computer systems and update data related to electric trouble dispatching, and coordinate with field crews and other divisions.

The role requires plans and directs switching on 7,500-volt and below circuits, plus on-call duties including nights, holidays, weekends, and 24-hour emergencies.

Qualifications

• Four years of full-time paid experience in electrical transmission or distribution equipment, street lighting electrical equipment, or electrical systems.
• Three years of full-time paid experience including training in operation or maintenance of a nuclear power plant and/or its auxiliaries on a naval ship.
• Three years of full-time paid experience performing electrical work on equipment and circuits in the maintenance or construction of electrical systems (US Armed Forces).

Responsibilities

• Receive and analyze electric trouble complaints and dispatch personnel and equipment to restore service.
• Operate computer systems programs and update databases related to electric trouble dispatching.
• Relate reports from field crews to other sections and divisions and update maps/drawings.
• Plan, schedule, and direct switching on 7,500-volt and below circuits under the Electric Trouble Board.

Skills

Electrical work experience

Nuclear plant experience

Driver's license

Job description

ELECTRIC TROUBLE DISPATCHER 3828

Salary
$94,753.00 - $143,904.00 Annually

Location
CITY OF LOS ANGELES, CA

Job Type
FULL-TIME

Job Number
3828 OP 2026/09/11 R

Department
DWP - Joint

Description

ANNUAL SALARY

$94,753 to $117,721; $110,371 to $137,139; and $115,821 to $143,904

NOTES

Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions.
Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.
For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to https://personnel.lacity.gov/Reciprocity_CityDepts_and_DWP.pdf (Download PDF reader).

An Electric Trouble Dispatcher receives and analyzes electric trouble complaints, and dispatches personnel and equipment to clear and repair the trouble and restore service; operates various computer systems programs and updates data bases related to computerized Electric Trouble Dispatching; receives reports from field crews and relays information to other sections and divisions; updates necessary maps, drawings, and prints; prepares and forwards repair memos and other information to other business groups and teams; arranges for and issues Work Authorities on overhead and underground circuits; and plans, schedules, and directs switching on the Department’s 7,500-volt and below overhead and underground circuits, lines, and equipment under the jurisdiction of the Electric Trouble Board.

NOTES

All entry-level positions are temporary training positions as defined in Civil Service Commission Rule 5.30. An Electric Trouble Dispatcher must successfully complete a twenty-four week (approximately six months) intensive on-the-job and classroom training program in order to receive an appointment to a regular Electric Trouble Dispatcher position. There are two three-month phases of training.
An Electric Trouble Dispatcher is subject to working nights, holidays, and weekends.
An Electric Trouble Dispatcher is subject to 24-hour call-out during power system emergencies.

REQUIREMENT(S)/MINIMUM QUALIFICATION(S)

• Four years of full-time paid experience in the construction, operation, maintenance, or repair of electrical transmission or distribution equipment, street lighting electrical equipment, or electrical systems used in residential, commercial, or industrial installations; or
• Three years of full-time paid experience including time spent in training, in the operation or maintenance of a nuclear power plant and/or its associated auxiliaries on a naval ship; or
• Three years of full-time paid experience performing electrical work on equipment and circuits in the maintenance or construction of electrical systems while in the United States Armed Forces.

PROCESS NOTES

Applicants who lack six months or less of the required experience at the time of filing may file for this examination. However, they cannot be appointed until the full experience requirement is met.
As a condition of employment, a valid Class C driver’s license issued by the California Department of Motor Vehicles (DMV) is required at the time of appointment. Applicants will be disqualified or deemed ineligible for hire if their DMV record reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation within the last 36 months in any state or jurisdiction. The City of Los Angeles reserves the right to issue a notice of disqualification or ineligibility at any time before a final job offer is extended.
Active United States Military personnel may file for this examination; however, they cannot be appointed until they have completed their military service and have been discharged with satisfactory performance. Proof of military service and satisfactory performance must be provided prior to appointment.
Applicants filing under Requirement #3 must submit, at the time of filing their application, a copy of their DD214-1 or a copy of their military identification indicating an End of Active Obligated Service (EAOS) date within six months from the application date. The copy of the DD214-1 or military identification with EAOS must be attached to the on-line application BEFORE the application is submitted. If the copy is attached AFTER the on-line application has been submitted, it will not be available to the City and applicants WILL NOT be credited with having submitted it. Applicants who fail to submit the DD214-1 or military identification with EAOS at the time of filing by not attaching it to the on-line application will not be considered further in this examination.
You must review and complete the on-line Realistic Job Preview Questionnaire which will provide you with a realistic understanding of the job of Electric Trouble Dispatcher. The Realistic Job Preview Questionnaire is located in the Supplemental Questions section of the on-line application.