Electrical Support Technician

Phase Technologies; Rapid City (SD); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Paid Time Off (up to 2 weeks per year)

8 Paid Holidays

401(k) with company match

Flexible Spending Account

Job summary

A leading power electronics manufacturer is seeking a technical support specialist to provide troubleshooting for industrial digital phase converters and variable frequency drives. The ideal candidate has knowledge of electrical concepts and enjoys solving real-world problems. Responsibilities include phone and email support, diagnosing customer issues, and maintaining records. The role requires strong communication and organizational skills, with a preference for an associate degree in Electronics. Competitive pay starting at $20+ per hour plus benefits.

Qualifications

• Understanding of volts, amps, and wiring fundamentals.
• Ability to troubleshoot industrial electrical equipment.
• Experience in technical support roles.

Responsibilities

• Provide phone and email troubleshooting support.
• Help customers diagnose wiring and installation issues.
• Document calls and maintain accurate records.

Skills

Basic understanding of electrical concepts

Mechanically inclined

Strong problem‑solving ability

Good communication skills

Organized and detail‑oriented

Self‑motivated and dependable

Education

Associate degree in Electronics

Job description

Phase Technologies is seeking a mechanically and electrically inclined problem-solver to provide phone and email technical support for our industrial digital phase converters and variable frequency drives (VFDs). If you know what volts and amps are, enjoy troubleshooting equipment, and like helping customers solve real-world problems — this could be a great fit.

What You’ll Do

• Provide phone and email troubleshooting support for industrial electrical equipment
• Help customers diagnose wiring, installation, and operational issues
• Clearly explain technical solutions in a simple, professional manner
• Document calls and maintain accurate records
• Assist with warranty claims and damaged equipment processes
• Support the manufacturing floor as needed

This role is ideal for someone who enjoys solving problems and wants to use hands‑on technical knowledge in an office‑based environment.

What We’re Looking For

• Basic understanding of electrical concepts (volts, amps, wiring fundamentals)
• Mechanically inclined and comfortable discussing equipment operation
• Strong problem‑solving ability
• Good communication skills — able to explain technical topics clearly
• Organized and detail‑oriented
• Self‑motivated and dependable

Experience That Transfers Well

• Electrical apprentice
• Military technical experience
• Manufacturing technician

Associate degree in Electronics preferred but not required if experience demonstrates technical ability.

• $20+ per hour (DOE)
• Paid Time Off (up to 2 weeks per year)
• 8 Paid Holidays
• 401(k) with company match
• Flexible Spending Account

About Phase Technologies

Phase Technologies is a power electronics manufacturer based in Rapid City, SD. Founded in 1999, we developed the world’s first digital phase converter and are now a leading manufacturer of advanced phase conversion and variable frequency drive technologies serving irrigation, water pumping, HVAC, oil & gas, and industrial markets across the U.S. and Canada.