Electric Power Generation Field Service Technician

Yancey Power Systems

Pooler (GA)

On-site

USD 60,000 - 90,000

Full time

26 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Full benefits package

Tool allowances

Medical, vision and dental coverage

Paid vacations

401k plan with match

Employee profit sharing

Job summary

Yancey Bros. Co. is hiring an Electrical Power Generation Field Service Technician to install, maintain and troubleshoot engine and electrical systems for Caterpillar equipment in Georgia.

You will support industrial and generator start-up work, transfer switches, UPS and switchgear installations in the field. The role requires strong mechanical and electrical aptitude, a sense of urgency and a commitment to superior customer service.

Qualifications

Experience with Diesel and Natural Gas engines, electrical switchgear, and transfer switches.
Read electrical schematics and equipment drawings; diagnose and repair field equipment.
Maintain strong customer relationships and communicate effectively with clients.
Adhere to safety standards and DOT/driver requirements during field work.

Responsibilities

Provide customer support for on-site facilities through technical evaluations and problem solving.
Repair and maintain power generation/industrial systems across the territory.
Guide and train service technicians and customers as requested.
Explain warranty decisions; generate and communicate service bulletins to customers and office.
Write comprehensive reports on field service findings with clear information.

Skills

Diesel engines

Natural gas engines

Electrical switchgear

Automatic transfer switches

Balance of plant

Power electronics

Electronic controls

Fuel systems

Microsoft Office

Electrical schematics

Customer relationships

Problem solving

Communication

Teamwork

Learning quickly

English proficiency

CDL eligibility

Education

High school diploma or equivalent

3+ years EPG field experience

Tools

MS Office

Job description

Who We Are

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing

As an Electrical Power Generation Field Service Technician, you will be the field service support of our Caterpillar Commercial Product line. Duties will include the installation, maintenance and troubleshooting of engine and electrical related systems, Industrial and EPG start-up of generators, transfer switches, UPS, and switchgear systems.

Primary Responsibilities

Provide customer support for on-site facilities through technical evaluations of specific application, troubleshooting, and problem solving.
Repair and maintain reciprocal engine based power generation/Industrial Systems throughout the territory.
Provide guidance, assistance, and training to service technicians and customers as requested.
Explain and defend warranty decisions; generate and communicate service bulletins to both customers and office personnel.
Communicate cost, service and reliability issues from Field to office personnel with intent of convincing appropriate departments for cost reduction and design improvements.
Write full reports on findings from field service events, with clear, concise information.
Communicate daily clear comprehensive field reports regarding assigned units.
Represent the Power Systems group in the field.
Maintain service manuals.
Perform all work in accordance with established time, quality standards and safety procedures.
Must be able to obtain a CDL license if required

Additional Responsibilities

Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.

Who We Are Looking For

To be successful in this position you should have a strong mechanical and electrical aptitude, knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education/Experience

High school diploma or equivalent preferred.
3+ years of EPG field experience or accepted alternate.

Required Qualifications/Skills

Experience with Diesel and Natural Gas Engines, Electrical Switchgear, Automatic Transfer Switches and Balance of Plant Equipment.
Good working knowledge of power generation components, power electronics, electronic controls, and fuel systems.
Microsoft Office Software proficiency
Able to read electrical schematics and equipment mechanical drawings
Excellence at managing Customer relationships
High level of responsiveness, and a strong proactive attitude to problem solving
Ability and motivation to learn quickly.
Excellent written and oral communication skills.
Desire and aptitude to perform hands-on work.
Must be 21-years-old or older.
Valid, active driver's license.
Ability to read, write, and speak English.
Ability to clear driver screenings and provide necessary information for a complete DQ file, including but not limited to:

Road Test administered by Yancey personnel.
Background check and MVR with less than 10 points.
DOT Physical
Drug Screen

Must not be disqualified to drive a CMV under 49 CFR
391.15.

Preferred Qualifications/Skills

EGSA Certification a plus
Technical Degree or Certification a plus

Values

Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal Candidates Will Demonstrate The Following Values

Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude

What We Offer

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure