Industrial Engine Field Service Technician

Yancey Power Systems

Austell (GA)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Full benefits package

Technician tool allowances

401k plan with strong match

Employee profit sharing

Paid vacations

Job summary

Yancey Bros. Co. seeks an Industrial Engine Field Service Technician to diagnose and repair Caterpillar engines in a variety of equipment and applications.

You will provide expert field service support for our Caterpillar Industrial line, perform safety‑minded maintenance, and document findings with clear reports for customers and office personnel. The role requires strong mechanical/electrical aptitude, reading schematics, and the ability to work with urgency.

Qualifications

Experience with Caterpillar Diesel and Natural Gas Engines.
Read electrical schematics and equipment drawings.
Excellent written and oral communication skills.
Able to read electrical schematics and equipment mechanical drawings.
Must be 21+ years old and have a valid driver\'s license.
Ability to pass background checks, MVR, and DOT requirements.

Responsibilities

Perform maintenance, diagnose and repair Caterpillar and other diesel engines in various equipment.
Write full reports on findings from field service events.
Maintain a safe, neat work environment and safe working practices.
Respond to customer needs in a timely, supportive manner and communicate status.
Overtime and after-hours availability as required; obtain CDL if needed.

Skills

Diesel engines

Electrical knowledge

Diagnostic skills

Customer service

Reading schematics

Education

High school diploma or equivalent

3+ years field experience required

Tools

Microsoft Office

Job description

Who We Are

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on‑highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing

As an Industrial Engine Field Service Technician, you will be the field service support of our Caterpillar Industrial line of engines found in various applications such as drills, grinders, cranes, etc. Duties will include field service diagnostics and repair of Caterpillar and other makes diesel engines in a variety of equipment and applications.

Primary Responsibilities

Works in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing the task at hand safely.
Proficiently and accurately perform maintenance, diagnose and repair on Caterpillar and other makes of power generation equipment in a variety of applications ranging from EPG to Industrial.
Apply specific failure analysis techniques and procedures in determining root cause of failures and relaying that information to customers and office personnel.
Care for and maintain company machines/equipment to the highest standards and ensures co‑workers are doing the same.
Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed.
Write full reports on findings from field service events, with clear, concise information.
Communicate effectively and professionally with customers on the status of their maintenance and/or repairs.
Must be willing to work overtime as required depending on customer needs & fluctuating workloads, also need to be available for after‑hours calls as needed.
Must be able to obtain a CDL license if required.

Additional Responsibilities

Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.

Who We Are Looking For

To be successful in this position you should have a strong mechanical and electrical aptitude, knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education/Experience

High school diploma or equivalent preferred.
3+ years of EPG field experience or accepted alternate.

Required Qualifications/Skills

Experience with Caterpillar Diesel and Natural Gas Engines
Good working knowledge of power generation components, power electronics, electronic controls, and fuel systems.
Microsoft Office Software proficiency
Able to read electrical schematics and equipment mechanical drawings
Excellence at managing Customer relationships
High level of responsiveness, and a strong proactive attitude to problem solving
Ability and motivation to learn quickly.
Excellent written and oral communication skills.
Desire and aptitude to perform hands‑on work.
Must be 21‑years‑old or older.
Valid, active driver's license.
Ability to read, write, and speak English.
Ability to clear driver screenings and provide necessary information for a complete DQ file, including but not limited to:

Road Test administered by Yancey personnel.
Background check and MVR with less than 10 points.
DOT Physical
Drug Screen

Must not be disqualified to drive a CMV under 49 CFR 391.15.

Preferred Qualifications/Skills

EGSA Certification a plus
Technical Degree or Certification a plus

Values

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal Candidates Will Demonstrate The Following Values

Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude

What We Offer

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure