Senior Business Support Coordinator

Guidehouse; San Antonio (TX); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

Discretionary incentive bonus

401(k) Retirement Plan

Tuition Reimbursement

Mobility Stipend

Job summary

Guidehouse is seeking a program operations coordinator to support the Defense Health Agency (DHA) Revenue Cycle Modernization and Innovation team. You will coordinate between leadership, project teams, clients, and stakeholders to keep activities on track and facilitate decision-making.

This role requires strong organizational skills, attention to detail, and the ability to adapt to shifting priorities in a fast-paced environment; travel up to 25% and ability to obtain public trust.

Qualifications

• Must obtain and maintain a Federal or DoD public trust clearance.
• Bachelor's degree.
• 3+ years of experience supporting program operations, coordination, stakeholder engagement, communications, administration, or related functions.
• Ability to travel up to 25%.

Responsibilities

• Support the DHA Revenue Cycle Modernization and Innovation (RCMI) team with operational coordination, communications support, stakeholder engagement, and administrative oversight across initiatives.
• Collaborate with leadership, project teams and clients to facilitate communication and monitor activities to keep priorities on track.
• Coordinate day-to-day business support in a fast-paced environment with shifting priorities.
• Assist with tracking action items, deliverables, and timelines to move programs forward.
• Prepare and maintain documents, reports, meeting materials, and other project information.
• Contribute to stakeholder communications and cross-functional collaboration.
• Provide general administrative and operational support to improve efficiency.

Skills

Public Trust clearance

Program operations

Travel up to 25%

Education

Bachelor's degree

Tools

ServiceNow

Job description

• Support the Defense Health Agency (DHA) Revenue Cycle Modernization and Innovation (RCMI) team by providing operational coordination, communications support, stakeholder engagement, and administrative oversight across multiple initiatives.


• Work closely with leadership, project teams, and clients to facilitate communication, monitor ongoing activities, support decision-making, and help ensure program priorities remain on track.


• Coordinate day-to-day business support activities in a fast-paced environment where priorities may shift based on client needs, operational requirements, and organizational objectives.


• Assist with tracking action items, deliverables, and timelines to help keep programs and initiatives organized and moving forward.


• Prepare, organize, and maintain documents, reports, meeting materials, and other project-related information to support effective execution.


• Contribute to stakeholder communications and engagement efforts by helping coordinate meetings, follow-ups, and cross-functional collaboration.


• Provide general administrative and operational support to improve efficiency and help the team respond to evolving business needs.

Job Family

Strategy & Transformation Consulting

Travel Required

Up to 25%

Clearance Required

Ability to Obtain Public Trust

What You Will Do

• Support the Defense Health Agency (DHA) Revenue Cycle Modernization and Innovation (RCMI) team by providing operational coordination, communications support, stakeholder engagement, and administrative oversight across multiple initiatives.


• Work closely with leadership, project teams, and clients to facilitate communication, monitor ongoing activities, support decision-making, and help ensure program priorities remain on track.


• Coordinate day-to-day business support activities in a fast-paced environment where priorities may shift based on client needs, operational requirements, and organizational objectives.


• Assist with tracking action items, deliverables, and timelines to help keep programs and initiatives organized and moving forward.


• Prepare, organize, and maintain documents, reports, meeting materials, and other project-related information to support effective execution.


• Contribute to stakeholder communications and engagement efforts by helping coordinate meetings, follow-ups, and cross-functional collaboration.


• Provide general administrative and operational support to improve efficiency and help the team respond to evolving business needs.

What You Will Need

• Must be able to OBTAIN and MAINTAIN a Federal or DoD \"PUBLIC TRUST\"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.


• Bachelor's degree


• THREE (3) years or more experience supporting program operations, project coordination, stakeholder engagement, communications, administration, or related functions.


• Ability to travel up to 25%.

What Would Be Nice To Have

• Experience supporting the Defense Health Agency (DHA), Military Health System (MHS), Department of Defense (DoD), or healthcare-related government programs.


• Demonstrated experience authoring SBARs or equivalent structured decision papers (staff summaries, point papers) for senior leadership decision-making — including the ability to take raw subject-matter-expert input and produce a concise one-page document suitable for senior leader signature.


• Experience utilizing ServiceNow for workflow management, ticket tracking, reporting, and dashboard development.


• Working knowledge of revenue cycle management, healthcare administration, patient administration, healthcare operations, or military health systems.


• Familiarity with MHS GENESIS.


• Experience supporting executive leadership and stakeholder engagement activities.


• Experience coordinating efforts across geographically dispersed organizations and teams.


• Knowledge of organizational governance, operational processes, and change management initiatives.


• CAPM, PMP, Lean Six Sigma, or related certification preferred.


• Strong proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams, and SharePoint.


• Experience coordinating meetings, tracking action items, managing multiple priorities, and supporting leadership and stakeholder engagements.


• Strong written, verbal, and interpersonal communication skills.


• Ability to translate complex information into concise, actionable, and audience-appropriate communications.


• Experience managing trackers, staffing information, training records, operational reporting, and administrative processes.


• Strong organizational skills, attention to detail, and ability to work independently.


• Ability to adapt to changing priorities and operate effectively in a dynamic environment.


• Demonstrated experience preparing executive briefings, PowerPoint presentations, status reports, dashboards, and leadership communications.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits Include

• Medical, Rx, Dental & Vision Insurance


• Personal and Family Sick Time & Company Paid Holidays


• Position may be eligible for a discretionary variable incentive bonus


• Parental Leave and Adoption Assistance


• 401(k) Retirement Plan


• Basic Life & Supplemental Life


• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts


• Short-Term & Long-Term Disability


• Student Loan PayDown


• Tuition Reimbursement, Personal Development & Learning Opportunities


• Skills Development & Certifications


• Employee Referral Program


• Corporate Sponsored Events & Community Outreach


• Emergency Back-Up Childcare Program


• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.