eLearning Lab Proctor: Training Support & Tech Assistance

Health and Safety Council®; Pasadena (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Health and Safety Council® in Texas seeks an eLearning Lab Proctor to support proctoring eLearning labs and assist Safety Instructors with on-site or off-site training. The role includes opening/closing labs, trainee check-in, and providing training materials and course access.

Ideal candidates have strong customer service and communication skills, can work independently, and follow detailed procedures in a quiet environment. Travel may be required to support multiple locations.

Qualifications

• Customer service skills are essential and must be demonstrated.
• Excellent written and verbal communication are required.
• Ability to work independently with initiative and focus.
• Must learn and follow detailed procedures in a quiet work setting.
• Ability to work under pressure and make sound decisions.

Responsibilities

• Performs daily eLearning lab site opening and closing procedures.
• Checks in trainees and verifies identification where necessary.
• Escorts trainee to assigned computer, explains the course and/or exam processes, provides training materials, launches courses, monitors progress and provides technical assistance.
• Understands testing procedures for each exam and adheres to quality and security measures.
• Monitors and communicates to ensure adherence to HASC policies (sleeping, talking, note taking, cheating, devices).
• Verifies trainee scores and posts results when required.
• Reports unethical trainee behavior to management.
• Maintains professional and clean eLearning labs.
• Ensures inventory of handouts, cleaning supplies, and headsets.
• Reports course problems or discrepancies to Supervisor of eLearning Lab.
• Assists with classroom logistics and training material inventory as directed by Safety Instructor.
• Assists in classroom training activities, including testing procedures.

Skills

Customer service

Communication skills

Independent work

Quiet environment

Decision making under pressure

Cross-train

Education

High school diploma or GED

Tools

Windows OS

Microsoft Office

Internet

Job description

Health and Safety Council® in Texas seeks an eLearning Lab Proctor to support proctoring eLearning labs and assist Safety Instructors with on-site or off-site training. The role includes opening/closing labs, trainee check-in, and providing training materials and course access.

Ideal candidates have strong customer service and communication skills, can work independently, and follow detailed procedures in a quiet environment. Travel may be required to support multiple locations.