Elder Care Coordination Specialist

Center for Elders' Independence; Oakland (CA); On-site; USD 35,000 - 52,000; Full time

Job summary

Center for Elders’ Independence in Oakland, CA is hiring a HCBA Patient Care Navigator. The role serves as first point of contact, triages calls and supports non–PACE care coordination functions, scheduling and data handling within the HCBA department.

The position pays $25.75–$37.75 per hour, with placement based on experience and market data; requires an associate degree and 3–5 years in health plan operations, plus strong customer service and PC skills.

Qualifications

• Associate degree preferred, and 3-5 years of progressively responsible experience related to health plan operations preferred.
• Demonstrated excellent customer service and oral communication skills required.
• Health plan experience with member coordination/communication and clerical management experience required (usually 3-5 years) preferred.
• Basic knowledge of PCs and related software required. Accuracy, productivity, dependability and good attendance is critical.

Responsibilities

• Acts as initial point of contact for all department calls and triages calls appropriately.
• Provides administrative support for non–PACE care coordination functions including printing/faxing/scanning of participant documents.
• Orders office supplies for HCBA.
• Manages ordering and installation of emergency alert system for participants.
• Initiates calls for clinical or administrative information as requested.
• Receives information and assures delivery to correct recipient.
• Sends clinical information as directed. Forwards incoming calls and or arranges call appointments as needed.
• Arranges for discharge transport, follow up internal and external appointments with associated transport.
• Receives SNF acceptance information and notifies case manager. Receives MD orders and assures distribution to appropriate parties. Communicates with SNF’s regarding CEI transfer paperwork and appropriate actions to be taken. Confirms receipt of orders and arrival of participant at SNF.
• Open to best practice model suggestions. Offers input and complies with department standards of care and practice as well as quality improvement activities.
• Listens to and documents participant concerns and facilitates satisfactory resolution.
• Interfaces with participants for data collection, scheduling and care coordination needs.
• Performs other duties as needed to support the CCSC team and assist with provision of care coordination services.

Skills

Customer service

Oral communication

Accuracy

Attendance

Education

Associate degree preferred

Tools

PC knowledge

Job description

Center for Elders’ Independence in Oakland, CA is hiring a HCBA Patient Care Navigator. The role serves as first point of contact, triages calls and supports non–PACE care coordination functions, scheduling and data handling within the HCBA department.

The position pays $25.75–$37.75 per hour, with placement based on experience and market data; requires an associate degree and 3–5 years in health plan operations, plus strong customer service and PC skills.