Care Coordination Navigator - Patient Access & Support

Center for Elders; United States; On-site; USD 35,000 - 52,000; Full time

Job summary

Center for Elders’ Independence is seeking a Patient Care Navigator to join the HCBA team. The role involves as the first point of contact, coordinating care and handling clinical/administrative information for participants in a home and community-based setting.

The position requires strong customer service, oral communication, and clerical skills, with health plan operations experience preferred. Salary is hourly, with a range of $25.75 to $37.75 and typical factors affecting placement within

Qualifications

• Demonstrated excellent customer service and oral communication skills required.
• Health plan experience with member coordination/communication and clerical management experience required (usually 3-5 years) preferred.
• Associate degree preferred, and 3-5 years of progressively responsible experience related to health plan operations preferred.

Responsibilities

• Acts as initial point of contact for all department calls and triages calls appropriately.
• Provides administrative support for non–PACE care coordination functions including printing/faxing/scanning of participant documents.
• Orders office supplies for HCBA.
• Manages ordering and installation of emergency alert system for participants.
• Initiates calls for clinical or administrative information as requested.
• Receives information and assures delivery to correct recipient.
• Sends clinical information as directed. Forwards incoming calls and or arranges call appointments as needed.
• Arranges for discharge transport, follow up internal and external appointments with associated transport.
• Receives SNF acceptance information and notifies case manager. Receives MD orders and assures distribution to appropriate parties.
• Communicates with SNF’s regarding CEI transfer paperwork and appropriate actions to be taken.
• Confirms receipt of orders and arrival of participant at SNF.
• Listens to and documents participant concerns and facilitates satisfactory resolution.
• Interfaces with participants for data collection, scheduling and care coordination needs.

Skills

Customer service

Oral communication

Health plan operations experience

Clerical/administrative skills

Attention to detail

Education

Associate degree

Job description

Center for Elders’ Independence is seeking a Patient Care Navigator to join the HCBA team. The role involves as the first point of contact, coordinating care and handling clinical/administrative information for participants in a home and community-based setting.

The position requires strong customer service, oral communication, and clerical skills, with health plan operations experience preferred. Salary is hourly, with a range of $25.75 to $37.75 and typical factors affecting placement within