Elder Benefits Navigator & Case Manager

Elders; United States; Presencial; USD 36.000 - 54.000; Tempo integral

Resumo da vaga

Center for Elders’ Independence seeks a Benefits Case Manager to ensure CEI participants are enrolled in eligible income and insurance benefits. You will collaborate with participants, families, payees and agencies to resolve eligibility issues and support benefit-related projects across CEI.

Responsibilities include managing caseloads, attending enrollment and care conferences, keeping CEI records up to date, and ensuring accurate income and share-of-cost data for timely revenue collection in a

Qualificações

• Excellent customer service and service recovery skills.
• Strong case management skills.
• Excellent communication and presentation skills, both oral and written.
• Must be proficient with computer applications including spreadsheets, word processing and Salesforce.

Responsabilidades

• Manage participant benefits eligibility and coordinate with participants, families, payees and agencies.
• Oversee caseload, attend enrollment and care conferences, and conduct home visits as needed.
• Maintain organized, secure filing and CEI database records; monitor eligibility status and generate reports.
• Coordinate income, share-of-cost and income level changes with social security and CEI staff to ensure accuracy.

Conhecimentos

Benefits case management

Customer service

Communication skills

CRM (Salesforce)

Bilingual preferred

Ferramentas

Salesforce

Descrição da vaga

Center for Elders’ Independence seeks a Benefits Case Manager to ensure CEI participants are enrolled in eligible income and insurance benefits. You will collaborate with participants, families, payees and agencies to resolve eligibility issues and support benefit-related projects across CEI.

Responsibilities include managing caseloads, attending enrollment and care conferences, keeping CEI records up to date, and ensuring accurate income and share-of-cost data for timely revenue collection in a