EL Shift Supervisor – EPL 3854 Goodyear – McDowell (Goodyear, AZ)

WKS Restaurant Group; Goodyear (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

A restaurant group in Goodyear, Arizona is seeking a Shift Supervisor to lead hourly staff and ensure a positive work environment. Responsibilities include directing crew members, managing cash handling, and maintaining service standards. Candidates should be 18+, proficient in English, and possess leadership skills. This role requires extensive standing and physical mobility, and involves handling operational tasks during shifts.

Qualifications

• At least 18 years old.
• Ability to read, write, and speak English.
• Must possess basic computer skills.
• On last performance evaluation, rated Exceeds Requirements.
• Meet state, county, or municipal regulation pertaining to health and food handling.
• Must possess basic computer and math skills, including understanding of units of measurement.
• On last performance evaluation, was rated Exceeds Requirements.
• Has demonstrated effectiveness at analyzing situations that affect operations, proposing and implementing solutions

Responsibilities

• Supervises hourly crew members during shifts.
• Directs priorities for crew members.
• Maintains positive employee relations.
• Manages all company funds during shifts.
• Ensures compliance with company standards.
• Completes administrative tasks required on the shift.
• Prepares product orders when necessary.
• Adjusts staffing based on sales to maintain productivity and guest service standards.
• Trains new crew members and cross-trains staff.
• Ensures proper handling of all food products and compliance with standards.
• Prevents shortages, waste, and theft.
• Reports employee issues to management as appropriate.
• Ensures shift runs in compliance with company standards.

Skills

Basic math skills

Effective communication

Leadership

Problem-solving

Tools

Computer basics

Job description

Position Purpose

To supervise an assigned shift, designed to develop leadership skills required for the Restaurant Manager position.

Placement in the Organization

Is responsible. Reports to a member of the management team. Supervises hourly restaurant employees during the shift.

Responsibilities/Duties/Activities

• Directs and establishes priorities for the crewmembers during their shift. Assigns work stations.
• Coaches, counsels and disciplines crew members. Is responsible for taking appropriate disciplinary action.
• Maintains positive employee relations through effective supervision. Ensures a harassment free work environment for all employees and guests during the shift.
• Fill in for crewmembers during break periods. May cover a work station for all or part of the shift.
• Accounts for and manages all company funds during the shift. Completes safe audits, cash drawer counts, bank deposits, coin and change orders, and shift end balances.
• Completes administrative tasks required on assigned shifts.
• Prepares product orders when necessary.
• Adjust the number of employees on duty based on anticipated sales volume to maintain productivity and guest service standards.
• Orients and trains new crew members. Cross-trains crew members.
• Is accountable for proper handling of all food products. Ensures that products meet standards.
• Prevents food shortages, waste, and theft.
• Reports employee issues to the General Manager, Assistant Manager, District Manager, or Human Resources Manager, as appropriate.
• Accounts for all company funds and inventory on assigned shifts, and ensures that cash handling, banking, and security procedures are in effect.

• Ensures that service meets expectations for speed, accuracy and friendliness. Resolves guest complaints on shift. Report significant complaints to General Manager or Assistant Manager.
• Checks in deliveries.
• Ensures that shift is run in compliance with company standards and procedures.

Experience/Education/Qualifications

• At least 18 years old
• Be able to speak, read, and write English
• Ability to complete basic math skills
• Must have a use of personal car; valid driver’s license
• Meet state, county, or municipal regulation pertaining to health and food handling.
• Must possess basic computer and math skills, including understanding of units of measurement.
• On last performance evaluation, was rated Exceeds Requirements
• Has demonstrated effectiveness at analyzing situations that affect operations, proposing and implementing solutions

Physical Requirements

• Extensive standing
• Exposure to heat, steam, smoke, and cold.
• Reaching heights of approximately 6 feet and bending to touch the floor
• Must have high level of mobility/flexibility in space provided.
• Bending, reaching, and walking.
• Communicating with customers.
• Using a computer.
• Able to lift up to 40 lbs.