Shift Leader

CKE Restaurants, Inc.; Winchester (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Shift Leader to support the management team in delivering exceptional customer service and maintaining operational excellence. This role involves training and leading crew members, ensuring compliance with company policies, and enhancing team performance to meet business objectives. The ideal candidate will possess strong leadership skills, a solid understanding of restaurant operations, and the ability to communicate effectively. Join this dynamic environment where your contributions will directly impact customer satisfaction and team success.

Qualifications

• 2-3 years of experience in restaurant management or related education.
• Strong planning, time management, and problem-solving skills required.

Responsibilities

• Assist management in ensuring quality product and customer service.
• Support team performance and maximize sales and profits.

Skills

Restaurant Management Knowledge

Planning and Time Management

Team Building

Problem Solving

Analytical Skills

Communication Skills

Education

High School Diploma or GED

Job description

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

1. Consistently provides a quality product and customer service experience that delivers total customer satisfaction
2. Strives to improve the skills and performance of all Crew Persons
3. Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
4. Complies with all Company policies and procedures regarding business and personnel practices
5. Models and encourages Company shared values
6. Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
7. Attends training to remain current on industry trends
8. Participates in company meetings, webinars and conference calls
9. Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

1. Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
2. High School Diploma/General Equivalency Diploma (GED) required
3. Must have excellent planning and time management skills
4. Must have team building skills
5. Must have investigative and problem solving skills
6. Must have ability to troubleshoot cash handling problems
7. Must have reliable personal transportation, a valid driver’s license and proof of insurance
8. Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
9. Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

1. Stand for long periods of time
2. Bend and stoop
3. Work around heat
4. Able to lift 50 – 75 lbs. comfortably
5. Work with various cleaning products

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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