EL Shift Supervisor – EPL 3908 Tempe-Baseline (Tempe, AZ)

WKS Restaurant Group; Tempe (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a forward-thinking restaurant group as a Shift Supervisor! This role is designed to develop your leadership skills while overseeing daily operations. You'll be responsible for managing crew members, ensuring compliance with company standards, and providing excellent customer service. With opportunities to coach and train new employees, you will play a vital role in maintaining a positive work environment. If you are passionate about the restaurant industry and eager to take on new challenges, this position offers a fantastic opportunity for growth and development in your career.

Qualifications

• Must be at least 18 years old with a valid driver's license.
• Ability to speak, read, and write English is essential.

Responsibilities

• Supervise and direct crewmembers during shifts, ensuring productivity and service standards.
• Manage company funds, complete audits, and handle food product standards.

Skills

Leadership Skills

Basic Math Skills

Communication Skills

Analytical Skills

Education

High School Diploma or Equivalent

Tools

Computer

Job description

Position Purpose:

To supervise an assigned shift, designed to develop leadership skills required for the Restaurant Manager position.

Placement in the Organization:

Reports to a member of the management team. Supervises hourly restaurant employees during the shift.

Responsibilities/Duties/Activities:

• Directs and establishes priorities for the crewmembers during their shift. Assigns work stations.
• Coaches, counsels and disciplines crew members. Is responsible for taking appropriate disciplinary action.
• Maintains positive employee relations through effective supervision. Ensures a harassment-free work environment for all employees and guests during the shift.
• Fills in for crewmembers during break periods. May cover a work station for all or part of the shift.
• Accounts for and manages all company funds during the shift. Completes safe audits, cash drawer counts, bank deposits, coin and change orders, and shift end balances.
• Completes administrative tasks required on assigned shifts.
• Prepares product orders when necessary.
• Adjusts the number of employees on duty based on anticipated sales volume to maintain productivity and guest service standards.
• Orients and trains new crew members. Cross-trains crew members.
• Is accountable for proper handling of all food products. Ensures that products meet standards.
• Prevents food shortages, waste, and theft.
• Reports employee issues to the General Manager, Assistant Manager, District Manager, or Human Resources Manager, as appropriate.
• Ensures that service meets expectations for speed, accuracy and friendliness. Resolves guest complaints on shift. Reports significant complaints to General Manager or Assistant Manager.
• Checks in deliveries.
• Ensures that shift is run in compliance with company standards and procedures.

Experience/Education/Qualifications

• At least 18 years old
• Ability to speak, read, and write English
• Ability to complete basic math skills
• Must have use of personal car; valid driver’s license
• Meet state, county, or municipal regulations pertaining to health and food handling.
• Must possess basic computer and math skills, including understanding of units of measurement.
• On last performance evaluation, rated Exceeds Requirements
• Demonstrated effectiveness at analyzing situations that affect operations, proposing and implementing solutions

Physical Requirements:

• Extensive standing
• Exposure to heat, steam, smoke, and cold.
• Reaching heights of approximately 6 feet and bending to touch the floor
• High level of mobility/flexibility in space provided.
• Bending, reaching, and walking.
• Communicating with customers.
• Using a computer.
• Able to lift up to 40 lbs.