EI/DR Process Lead for CSE (F119/F135) — Onsite

Prattwhitney; East Hartford (CT); On-site; USD 108,000 - 205,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee assistance program

Employee Scholar Program

Parental leave

Paid time off

Holidays

Job summary

RTX in East Hartford, CT is seeking a Customer Support Engineer to lead Engineering Investigations (EI) and Deficiency Reports (DR) for the F119/F135 propulsion programs. You will coordinate with IPTs, JPO/USAF, and program leadership to ensure timely, compliant execution across multiple programs.

The role emphasizes process ownership, technical writing, and effective collaboration with customers and internal teams. U.S. citizenship is required due to program access controls.

Qualifications

• Bachelor’s degree in Engineering with 8+ years of relevant experience (customer support engineering, investigations, systems engineering, sustainment, or similar).
• Experience with root cause analysis, technical investigations, or structured engineering documentation.

Responsibilities

• Serve as the primary point of contact for EI/DR across F119 and F135 programs.
• Coordinate with IPTs, JPO, USAF customers, and program offices to ensure compliance with EI/DR requirements.

Skills

Root cause analysis

Technical investigations

Structured engineering documentation

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree in Engineering

Tools

JCL2 experience

Job description

RTX in East Hartford, CT is seeking a Customer Support Engineer to lead Engineering Investigations (EI) and Deficiency Reports (DR) for the F119/F135 propulsion programs. You will coordinate with IPTs, JPO/USAF, and program leadership to ensure timely, compliant execution across multiple programs.

The role emphasizes process ownership, technical writing, and effective collaboration with customers and internal teams. U.S. citizenship is required due to program access controls.