5th Gen CSE DR/EI Process Focal

Pratt & Whitney; East Hartford (CT); On-site; USD 108,000 - 205,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid time off

Job summary

Pratt & Whitney is seeking a Customer Support Engineer to lead Engineering Investigations and Deficiency Reports for the F119 and F135 propulsion systems. You will coordinate with IPTs, the JPO, and USAF customers to ensure compliant EI/DR execution across programs.

The role emphasizes structured processes, cross‑functional collaboration, and governance. Onsite work in the US is required, with opportunities for growth and technical development.

Qualifications

• Bachelor’s degree in engineering with 8+ years of relevant experience or an advanced degree with 5+ years.
• Experience includes root cause analysis, technical investigations, or structured engineering documentation.
• U.S. citizenship is required to access information under this program/contract.

Responsibilities

• Serve as the primary point of contact for all EI/DR activities across F119 and F135 programs.
• Coordinate with stakeholders to ensure EI/DR requirements and program expectations are met.
• Schedule and manage EI/DR gate reviews and final report deliveries.
• Support contract negotiations and planning related to EI/DR execution.
• Review reports to ensure quality, clarity, and adherence to processes.
• Develop and maintain standard work and governance for EI/DR processes.

Skills

Root cause analysis

Technical investigations

Structured engineering documentation

Education

Engineering degree

Advanced degree (MS/PhD) with 5+ years

Job description

Date Posted

2026-11-06

Country

United States of America

Location

US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC

Position Role Type

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type

None/Not Required

Security Clearance Status

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Job Summary

The 5th Generation Customer Support Engineering (CSE) organization supports the F119 and F135 propulsion systems powering the USAF’s F‑22 and F‑35 fleets. We provide engineering sustainment, technical investigation support, and fleet performance analysis to ensure mission readiness for the US Air Force and international partners.

We are seeking a Customer Support Engineer to serve as the Engineering Investigation (EI) / Deficiency Report (DR) Process Focal Lead. This role enables consistent, timely, and compliant execution of CSE-owned DRs and EIs across both programs. The selected candidate will work closely with Integrated Product Teams (IPTs), the Joint Program Office (JPO), MCSS, program offices, and broader engineering organizations. This position is ideal for someone who enjoys structured process ownership, cross-functional coordination, and technical governance.

What You Will Do

• Serve as the primary point of contact for all CSE-owned Engineering Investigations, Reliability or Quality-related Deficiency Reports across the F119 and F135 programs.
• Coordinate with internal and external stakeholders to ensure compliance with EI/DR contractual requirements, processes, and program expectations.
• Schedule, organize, and maintain timelines for EI/DR gate reviews and final report deliveries.
• Support program contract negotiations and planning activities related to DR/EI execution.
• Review gate review packages and final reports to ensure best practices, quality standards, and technical clarity.
• Guide CSE engineers in effective DR/EI execution, including process interpretation, requirements, and investigation best practices.
• Develop, maintain, and optimize EI/DR Standard Work and work instructions; support Discipline Chief governance and periodic updates.
• Provide DR/EI metrics and performance summaries as required by program leadership.
• Promote consistent process execution and best practices across both programs and the broader MCSS organization.
• Facilitate lessons learned sharing and continuous improvement of the EI/DR process.
• Industry-Specific Insights & Technical Experience.
• Hands‑on experience with structured engineering investigations across the F119 and F135 propulsion systems.
• Real-world application of DR/EI processes, root cause methodologies, and fleet performance trends.
• Exposure to customer‑facing investigation deliverables and sustainment program requirements.
• Professional Development Opportunities: access to company-paid training, technical development, and certifications.
• Mentorship from senior engineers, Discipline Chiefs, and program leadership.
• Opportunities to lead cross‑functional investigations, process improvements, and governance reviews.
• Development of technical writing, communication, and leadership skills through ownership of recurring processes.
• Cross‑Functional Collaboration & Networking:
• Active collaboration with IPTs, MCSS, JPO/USAF customers, quality engineering, and program offices.
• Participation in technical reviews, multi‑disciplinary investigations, and program‑level forums.
• This is a high‑visibility role with regular engagement across programs, customers, and senior engineering leadership.

Qualifications You Must Have

• Bachelor’s degree in Engineering with 8+ years of relevant experience (customer support engineering, investigations, systems engineering, sustainment, or similar).Experience to include: root cause analysis, technical investigations, or structured engineering documentation; or an advanced degree with 5+ years of the aforementioned relavant experience.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer

• Prior experience executing or supporting Engineering Investigations, Deficiency Reports, or similar structured investigations.
• Familiarity with F119/F135 military engine sustainment environments.
• Experience with gate review processes, technical report quality reviews, or process adherence monitoring.
• Experience developing or improving Standard Work or engineering documentation.
• Strong analytical, problem‑solving, and communication skills with the ability to synthesize technical data clearly.
• Ability to influence across teams and drive consistency without direct authority.
• Experience with Fault Tree Analysis or other structured investigative tools.
• JCL2 experience or qualification.
• Strong organizational and project management skills, with the ability to manage multiple investigations simultaneously.
• Effective communication skills and demonstrated ability to collaborate with external customers such as the USAF and JPO.
• Ability to interpret and apply process requirements, internal procedures, and contractual obligations.

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attendselect steps of the interview process in‑person at one of our office locations, regardless of whether the role is designated as on‑site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short‑term disability, long‑term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective‑bargaining agreement.

Hired applicants may be eligible for annual short‑term and/or long‑term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective‑bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.