EHR User Support Specialist

Texas Tech University Health Sciences Center; Lubbock (TX); On-site; USD 48,000 - 132,000; Full time

Benefits offered by this job

Health plans

Paid time off

Retirement plans

Wellness programs

Mother-Friendly workplace

Job summary

Texas Tech University Health Sciences Center (TTUHSC) is seeking an EHR User Support Specialist to provide frontline technical support for the EHR, assist with training, and coordinate with specialized staff to resolve system issues. The role includes user access management, testing, and maintaining knowledge resources.

The position emphasizes end-user education, issue resolution, and ongoing support to maximize EHR effectiveness within clinical operations.

Qualifications

• Bachelor's degree from four-year college or university; One (1) year related experience; or equivalent combination of education and experience to equal five (5) years.

Responsibilities

• Provides EHR access and end-user support, including troubleshooting, access management, and issue escalation.
• Provides EHR training and guidance to end users on system functionality, workflows, and appropriate use.
• EHR Technical Testing and User Acceptance Testing.
• Mantains EHR reference sites and shared resources and communicates relevant EHR alerts, updates, and notices to team members.
• Participates in EHR system meetings to maintain current system knowledge and provide subject matter expertise as requested.
• Performs other duties and special assignments as needed to support departmental and organizational objectives.

Skills

EHR support

End-user training

Access management

Troubleshooting

User acceptance testing

Documentation

Communication of technical info

Education

Bachelor's degree

Tools

PEARL EHR

SharePoint

Job description

Extended Job Title

EHR User Support Specialist

Position Description

Serve as a key resource for EHR users by providing timely technical support via phone, remote access, and in-person interactions. Diagnose and resolve system-related issues, coordinate with specialized technical staff when needed, and help users maximize the effectiveness of the EHR system through training, education, and ongoing support.

Requisition ID

46073BR

Travel Required

Up to 25%

Pay Grade Maximum

$132,000

Major/Essential Functions

• Provides EHR access and end-user support, including troubleshooting, access management, and issue escalation.
• Provides EHR training and guidance to end users on system functionality, workflows, and appropriate use.
• EHR Technical Testing and User Acceptance Testing.
• Maintains EHR reference sites and shared resources and communicates relevant EHR alerts, updates, and notices to team members.
• Participates in EHR system meetings to maintain current system knowledge and provide subject matter expertise as requested.
• Performs other duties and special assignments as needed to support departmental and organizational objectives.

Grant Funded?

Yes

Pay Grade Minimum

$48,000

Pay Basis

Monthly

Work Location

Lubbock

Preferred Qualifications

• Three (3) years of experience providing end-user support and training for an Electronic Health Record (EHR) system or comparable software platform.
• Three (3) years of experience working with clinical operations, healthcare workflows, or EHR systems in a healthcare environment.
• Three (3) years of experience utilizing PEARL EHR or a comparable Electronic Health Record system.
• Three (3) years of experience managing user access, troubleshooting system issues, and/or participating in system testing within an EHR environment.
• Demonstrated experience providing customer service and communicating technical information to users through phone, virtual, and/or in-person support.
• Demonstrated ability to manage multiple assignments simultaneously while meeting established deadlines and service expectations.
• Three (3) years of experience maintaining shared electronic resources, knowledge bases, or document repositories such as SharePoint.
• Possession of a Health Information Management (HIM), Registered Health Information Technician (RHIT), Registered Health Information Administrator (RHIA), Certified Professional in Health Information Management (CPHIMS), or other relevant healthcare information technology certification.

Department

TDCJ Clinical Informatics

Required Attachments

Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

Bachelor's degree from four-year college or university; One (1) year related experience; or equivalent combination of education and experience to equal five (5) years.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.

Introduction

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

About Managed Care

Since 1989, TTUHSC Managed Care has served as a healthcare delivery service, providing high quality, low cost healthcare to patients within the Texas Department of Criminal Justice system. We provide medical, mental health, and dental services to patients in 22 facilities throughout West Texas.

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.