EHR Trainer

Clear Destination Inc.; San Diego, Northern (CA, KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Clear Destination Inc. is seeking an EHR Trainer to develop and lead trainings for the Electronic Health Record and related systems under the Health Information Systems Manager.

The role requires delivering comprehensive training materials and sessions for onboarding and ongoing education across teams. The candidate should have strong teaching experience, excellent communication, and proficiency with Microsoft Office Suite (Teams, Outlook, Word, Excel, PowerPoint) and standard computer

Qualifications

• Experience delivering trainings to diverse audiences in-person or online.
• Proficiency with computer systems and common applications.
• Excellent verbal and written communication across channels.
• Ability to develop training materials and curricula.

Responsibilities

• Develop and deliver learning materials for EHR trainings.
• Create online modules, instructor-led sessions, and job-aides.
• Maintain onboarding training schedules for new hires.
• Provide training on system enhancements and workflows.
• Collaborate with staff to improve EHR knowledge and use.
• Assist in evaluating software updates and participate in testing
• Attend weekly calls with EHR vendor and support help desk as backup

Skills

Training delivery

Communication skills

Analytical thinking

Multichannel communication

Computer systems proficiency

Tools

Microsoft Office Suite

Microsoft Teams

Outlook

Word

Excel

PowerPoint

Job description

Job Summary:

Under the Supervision of the Health Information Systems Manager, the EHR Trainer will develop and lead trainings of the Electronic Health Record along with any ancillary systems.

Qualifications and Requirements

• Proficient with use of computer systems and computer applications
• Demonstrated teaching/training techniques and experience
• Strong analytical and problem-solving skills.
• Exceptional communication skills, both verbal and written, with the ability to communicate effectively via multiple communication channels, including phone, email, video conferencing, and instant messaging platforms.
• Proficiency in Microsoft Office Suite applications, including Microsoft Teams, Outlook, Word, Excel, and PowerPoint, with the ability to create, customize, and share documents, spreadsheets, presentations, and communication materials.

Preferred:

• Previous experience working with electronic health record systems as a trainer, superuser, or subject matter expert.
• Working knowledge of the general healthcare environment(s), terminology, workflows, and structure.
• Experience with EHR or charting systems in a healthcare, geriatric and/or other human services area
• Experience with workflow analysis and process improvement
• Experience developing training curriculums and plans

Duties and Responsibilities:

• This position will develop and deliver learning materials, lesson plans, including those required for online modules, instructor-led training, job-aides organization-wide.
• Develop and continuously update training materials for various training sessions (Orientation On-boarding, advanced, refresher classes, helpful hints, frequently asked questions, tip sheets, etc.)
• Maintain and create a schedule of onboarding training courses for new hires and conduct those trainings
• Provide training on system enhancements, upgrades, and related workflows.
• Collaborate with PACE staff to improve knowledge and utilization of EHR functionality.
• Assist in research, evaluation, and testing of new software and software upgrades
• Attend weekly status calls with the EHR vendor
• Act as a backup to the EHR help desk and assist with and ticket resolution