EHR Systems Specialist – Healthcare IT & PACS Support

Virginia Commonwealth University; Virginia (MN); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

Health benefits

Paid leave

Tuition benefits

Retirement plan

Employee discounts

Job summary

Virginia Commonwealth University School of Dentistry, Office of Information Technology, seeks a full-time IT Systems Specialist focusing on EHR systems support (axiUm) and dental imaging (MiPACS). The role covers macOS, Windows 11, and mobile endpoints managed via Intune, MECM, and JAMF, supporting clinical, academic, and staff operations.

You will work under limited supervision, assist with user access, training, and documentation, and act as a liaison between clinicians, educators, and

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field; or equivalent combination of education, training, and IT support experience.
• Proficiency supporting Windows and Mac endpoints, mobile OS platforms, enterprise imaging via Windows OSD, FileVault, Bitlocker, and systems management tools (Intune, MECM/SCCM, JAMF, Active Directory).
• Hands-on experience writing and modifying basic shell or PowerShell scripts for endpoint automation and troubleshooting.
• Proven experience in IT customer service and basic project management skills.
• Strong analytical skills with experience utilizing generative AI tools for advanced troubleshooting and scripting.
• Excellent interpersonal skills to serve as an effective liaison between clinical staff, academic faculty, and external technical vendors.

Responsibilities

• Maintain and troubleshoot macOS, Windows 11, and mobile device endpoints using Microsoft Intune, MECM, JAMF, and custom PowerShell/shell scripts.
• Resolve escalated IT service tickets, perform root-cause problem analysis, and initiate corrective actions.
• Serve as technical liaison between clinical users, academic staff, vendor engineering teams, and central IT Services.
• Provide backup support for instructional technologies, AV equipment, and lecture hall operations during live academic events.
• Support and maintain enterprise EHR (axiUm) and MiPACS level 1/2 tickets.
• Coordinate and assist with user access workflows and Level 1/2 inquiries.
• Assist with technical training and workflow documentation for clinical faculty, residents, and staff.

Skills

Customer service

Project management

Analytical skills

AI tooling

Education

Bachelor’s degree in CS/IS or related field

Tools

Intune

MECM/SCCM

JAMF

Active Directory

PowerShell

Shell scripting

Job description

Virginia Commonwealth University School of Dentistry, Office of Information Technology, seeks a full-time IT Systems Specialist focusing on EHR systems support (axiUm) and dental imaging (MiPACS). The role covers macOS, Windows 11, and mobile endpoints managed via Intune, MECM, and JAMF, supporting clinical, academic, and staff operations.

You will work under limited supervision, assist with user access, training, and documentation, and act as a liaison between clinicians, educators, and