EHR Systems Analyst

US Lawns; Hilo (HI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

20 days PTO

13 paid holidays (14 in election years

401(K) with company match

Job summary

East Hawaii Medical Group (EHMG) in Hawaii seeks an EHR Systems Analyst to lead Epic implementations and support across clinical, billing, and operational teams. You will work with Epic representatives, IT staff, and leadership to align projects with regulatory and organizational goals.

Responsibilities include system design, configuration, testing, maintenance, and end-user training. Travel to East Hawaii facilities is expected when needed for go-lives and support.

Qualifications

• Bachelor's degree in CS, IT, healthcare informatics or related field preferred.
• Epic certification required or employer-sponsored training available.
• Experience with clinical or billing workflows is a plus.

Responsibilities

• Lead Epic implementations aligning with goals and regulatory needs.
• Design, configure, and test EHR applications to meet clinical needs.
• Collaborate with Epic reps, IT, clinicians, physicians, and leadership on plans.
• Assist with non-Epic EHR app implementations.
• Analyze, design, implement, and support Epic systems and apps.
• Troubleshoot Epic-related issues and perform maintenance.
• Deliver training and create documentation for Epic usage.
• Generate reports to monitor system performance and improvements.
• Lead project planning and post-implementation support.
• Coordinate cross-functional milestones and timelines.
• Ensure HIPAA compliance and data protection standards.
• Identify workflow improvements for efficiency and patient care.
• Participate in meetings representing Epic workflows and orders.

Skills

Clinical workflows understanding

Billing workflows understanding

Problem-solving

Project management

Communication

Teamwork

Attention to detail

Independent work

Education

Bachelor's degree in Computer Science or related field

Epic certification

Tools

Epic EHR Suite

Job description

Job Description

Job Summary:

We are seeking highly motivated and detail-oriented EHR Systems Analysts to join our dynamic healthcare IT team. The successful candidate will play a critical role in building, maintaining, and optimizing our Epic Electronic Health Record (EHR) system. This position involves collaborating with clinical, provider, billing, and operational teams to enhance workflows, ensure system integrity, and support the overall efficiency of healthcare delivery.

Location:

In-person. Relocation assistance is available for an incumbent who moves to the Hilo area to accept this position.

Key Responsibilities:

Epic Implementation:

• Lead the implementation of the Epic applications ensuring alignment with organizational goals and regulatory requirements.
• Participate in system design, configuration, and testing to ensure EHR applications meet clinical and operational needs.
• Collaborate with Epic representatives, IT staff, clinicians, physicians, and leadership to develop and execute project plans.
• Assist with the implementation of associated (non-Epic) EHR applications as assigned.

System Analysis and Support:

• Analyze, design, implement, and support Epic systems and applications.
• Troubleshoot and resolve technical issues related to Epic applications.
• Perform regular system maintenance, updates, and upgrades.

Training and Documentation:

• Assist in the development and delivery of training programs on the Epic system, ensuring proficiency in its use and adherence to Epics best practices.
• Provide continuous support to end-users on Epic applications.
• Create and maintain detailed documentation, including system configurations, process workflows, and training materials.
• Generate and analyze reports to monitor system performance and identify areas for improvement.

Project Management:

• Lead and participate in project planning, implementation, and post-implementation support.
• Coordinate with cross-functional teams to ensure timely delivery of project milestones.

Compliance and Security:

• Ensure compliance with healthcare regulations, including HIPAA and other data protection standards.
• Implement and monitor security protocols to safeguard patient information.

System Optimization:

• Collaborate with clinical and administrative staff to understand workflow requirements.
• Identify opportunities for system optimization and workflow improvements to enhance efficiency and patient care.

Collaboration and Communication:

• Act as a liaison when needed to ensure effective communication and collaboration.
• Participate in interdisciplinary meetings and committees to represent Epic applications in system-related discussions.
• Work with providers to develop and revise Epic workflows and ordering processes.

Qualifications:

Education:

• Bachelors degree in Computer Science, Information Technology, Healthcare Informatics, or a related field strongly preferred.
• Epic certification is required for this position. Candidates who are not certified at the time of hire will be supported in obtaining certification through an employer-sponsored training agreement.

Experience:

• Minimum of 2 years of experience in one or more of the following settings: hospital/healthcare, information technology or project management.

Skills:

• Strong understanding of clinical workflows or billing workflows.
• Excellent problem-solving and analytical skills.
• Proficiency in project management and ability to manage multiple priorities.
• Exceptional communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a commitment to accuracy and quality.

Working Conditions, Physical Requirements, and Availability

• Position will be required to travel to East Hawaii Region facilities and will be subject to long hours and irregular schedules.
• Applicants must be able to work in a variety of environments, and able to adapt to an array of physical surroundings.
• Must be able to participate in on-call rotation and respond to system or training support needs as required.
• Must be willing and able to work weekends, evenings, nights, and holidays as operational needs dictate, including during Epic go-lives, upgrades, and critical support periods.

Company Description

East Hawaii Medical Group (EHMG), an affiliate of the East Hawaii Region of Hawaii Health Systems Corporation, is dedicated to advancing high-quality, patient-centered care throughout East Hawaii. Serving Hilo Benioff Medical Center, Honokaʻa Hospital, Ka'u Hospital, and the Yukio Okutsu State Veterans Home, EHMG ensures that providers are equipped to deliver exceptional care to our island communities.

Established with our mission to improve the health and well-being of East Hawaii, EHMG's administrative teams play a critical role in strengthening provider operations, optimizing workflows, and enabling sustainable, high-quality patient care across the region.

Benefits

• Medical, dental, and vision coverage available, with employee-only coverage fully covered by the group and employer contributions provided toward eligible dependent coverage
• 20 days (160 hours) Paid Time Off (PTO)
• 13 paid holidays each year (104 hours); 14 (112 hours) during election years
• Eligibility to participate in 401(K) with match after three months of service
• * Rates listed for paid holidays and PTO days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.
• Loan repayment options available

About Hilo & The Big Island

Hilo is located on the east side of the island of Hawaii, and has a quaint, old-Hawaii, small town atmosphere. Our island offers amazing rainforests, waterfalls and beaches. The hospital staff is community-oriented and strive to provide competent and compassionate care to every patient that enters our doors.The area is home to the Hawaii Community College, University of Hawaii, Hawaii Volcanoes National Park, excellent schools and convenient shopping.

Pre-Employment Assessments for External Candidates

As part of the recruiting process for this position, external applicants (job applicants NOTemployed byHHSC’s East Hawaii Region)are required to complete pre-employment assessments shortly after application submission. If you are notan employee of the East Hawaii Region of HHSC, youwill receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request.

Pre-Employment Health Requirements

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen. The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

EHMG - Drug Free, Equal Opportunity Employer, E-Verify

The East Hawaii Medical Group is a drug-free workplace, an Equal Opportunity Employer, and conducts employment verification through E-Verify.