EHR & Operations Training Specialist

Moses/Weitzman Health System; United States; On-site; USD 52,000 - 78,000; Part time

Job summary

Moses/Weitzman Health System is seeking an Operations Trainer to deliver instructor-led, virtual, and one-on-one training on EHR systems (Athena Practice Management, eClinicalWorks, NOVO Smart Scheduling) and related workflows. The role includes creating courseware and supporting organizational projects, with travel to Connecticut CHC sites.

The candidate should have a bachelor’s degree or equivalent and at least two years of trainer experience, plus strong MS Office and presentation skills.

Qualifications

• Bachelor’s degree or equivalent.
• Minimum of two years experience as a trainer or educator.
• Minimum one year experience providing call center, customer service and/or Healthcare Operations staff training.
• Strong knowledge in Microsoft Office Suite and web-based applications.
• Ability to assess new software systems, procedures, policies and equipment.
• Outstanding written/verbal communication and presentation skills.
• Ability to collaborate in team environment with MWHS and CHC staff at all levels.
• Ability to meet deadlines and multitask.
• Ability to prioritize in dynamic environment.
• Ability to effectively deliver training through multiple methods, including in-person, video, telephone and internet.
• Demonstrated ability to present clear learning objectives and course materials.
• Demonstrated ability to assess competencies and abilities of students post training.
• Reliable access to transportation.
• Ability to travel throughout Connecticut to all CHC locations.
• Ability to work during virtual and in-person training hours, as needed.

Responsibilities

• Be an effective team member that participates (as needed) 100% in team meetings, projects; provide constructive feedback to achieve excellent outcomes for the Training Group
• Maintain and develop effective and productive communication skills in all job-related areas
• Work with the Training Group team to deliver and maintain high quality, effective, and engaging training courses, materials, and programs
• Learn and maintain knowledge of Operations Standard Workflows, EHR systems and Operations business tools
• As needed, deliver the PSA/CCS New Hire course and Live Phone Call Training
• As needed, work with Human Resource and the Training Group team members to deliver and support the monthly New Hire Technical course
• As needed, participate in Training Group meetings and training projects related to PSA/CCS training
• Effectively communicate with Hiring Manager and Training Group Manager issues with class attendance

Skills

Microsoft Office Suite

Web-based applications

Written/verbal communication

Presentation skills

Team collaboration

Deadline-driven multitasking

Training delivery methods

Learning objectives

Student assessment

Transportation availability

Travel across CT

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Web-based applications

Job description

Moses/Weitzman Health System is seeking an Operations Trainer to deliver instructor-led, virtual, and one-on-one training on EHR systems (Athena Practice Management, eClinicalWorks, NOVO Smart Scheduling) and related workflows. The role includes creating courseware and supporting organizational projects, with travel to Connecticut CHC sites.

The candidate should have a bachelor’s degree or equivalent and at least two years of trainer experience, plus strong MS Office and presentation skills.