EHR Lead Vendor Manager

Humana; United States; Remote; USD 115,000 - 158,000; Full time

Job summary

Humana seeks an experienced Provider Experience and Enablement Lead Vendor Manager to manage strategic EHR partner relationships, including Epic and other major vendors. You will align vendor capabilities with enterprise priorities and product initiatives, while coordinating across product, implementation and technology teams to drive value and growth.

The role requires managing governance, reporting, and performance dashboards, with the ability to influence stakeholders and expand strategic

Qualifications

• 5+ years of experience in vendor management, partner management, product management and/or healthcare technology.
• Experience managing cross-functional initiatives and strategic partnerships.
• Experience leading vendor governance and quarterly business reviews.
• Experience developing executive reporting, performance metrics, and operational governance processes.
• Experience coordinating complex programs involving multiple stakeholders.

Responsibilities

• Serve as relationship lead for assigned EHR vendors and strategic partners
• Manage vendor roadmap alignment with enterprise priorities
• Coordinate vendor-supported initiatives and cross-functional execution efforts
• Monitor vendor performance, commitments, KPIs, and service levels
• Shepherd the development of vendor reporting, dashboards, and performance reviews
• Identify opportunities to expand vendor capabilities and strategic partnerships
• Facilitate governance reviews, escalations, and risk management activities
• Provide recommendations regarding vendor investments, priorities, and future opportunities
• Partner with Product, Implementation, Technology, and Operations teams to ensure successful execution of strategic initiatives
• Support executive relationships and long-term EHR channel growth strategies

Skills

Vendor management

Cross-functional collaboration

Healthcare technology

Education

Bachelor's degree

Job description

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The Provider Experience and Enablement Lead Vendor Manager is responsible for managing strategic EHR partner relationships and ensuring vendors deliver against business objectives, roadmap commitments, and performance expectations. This role serves as the primary relationship owner for assigned EHR partners, including Epic and other strategic vendors, driving alignment between vendor capabilities, enterprise priorities, and product initiatives. The Vendor Lead works across product, implementation, technology, and business teams to monitor vendor performance, coordinate strategic initiatives, and maximize the value of Humana's EHR partnerships

The Provider Experience and Enablement Lead Vendor Manager manages the day-to-day relationship and strategic engagement with assigned EHR vendors and partners. Responsibilities include developing and maintaining vendor roadmaps, coordinating vendor-supported initiatives, tracking performance metrics and commitments, and driving accountability across internal and external stakeholders. This role partners closely with product management, implementations, and technology teams to ensure successful execution of vendor-dependent capabilities and future growth opportunities. The Vendor Lead proactively identifies risks, escalates issues, evaluates new partner opportunities, and provides leadership with recommendations related to vendor performance, strategic investments, and roadmap planning. The position exercises considerable independent judgment while managing multiple initiatives and influencing outcomes across a complex stakeholder environment

Key Responsibilities

• Serve as relationship lead for assigned EHR vendors and strategic partners


• Manage vendor roadmap alignment with enterprise priorities


• Coordinate vendor-supported initiatives and cross-functional execution efforts


• Monitor vendor performance, commitments, KPIs, and service levels


• Shepherd the development of vendor reporting, dashboards, and performance reviews


• Identify opportunities to expand vendor capabilities and strategic partnerships


• Facilitate governance reviews, escalations, and risk management activities


• Provide recommendations regarding vendor investments, priorities, and future opportunities


• Partner with Product, Implementation, Technology, and Operations teams to ensure successful execution of strategic initiatives


• Support executive relationships and long-term EHR channel growth strategies

Required Qualifications

• 5+ years of experience in vendor management, partner management, product management and/or healthcare technology


• Experience managing cross-functional initiatives and strategic partnerships


• Experience leading vendor governance and quarterly business reviews


• Experience developing executive reporting, performance metrics, and operational governance processes


• Experience coordinating complex programs involving multiple stakeholders

Preferred Qualifications

• Bachelor's degree


• Experience working with EHR platforms including Epic, athenahealth, Oracle Health, eClinicalWorks, Veradigm, or similar vendors


• Experience with healthcare interoperability, provider technology, or payer-provider integration initiatives


• Knowledge of healthcare operations, value-based care, and provider workflows


• Experience developing strategic roadmaps and business cases

Additional Information

This role is "remote/work at home" and can be based anywhere in the United States.

This role has a targeted start date of January 4th, 2027

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

$115,200 - $158,400 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefi