EHR & Clinical Informatics Lead — Systems & Training

Crossover Health; California (MO); On-site; USD 103,000 - 134,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short- and Long-Term Disability

Life Insurance

Paid Time Off

401K

Job summary

Crossover Health is seeking a Clinical Application & Informatics Specialist to support and optimize clinical systems, particularly EHR and related applications. This mid‑level role blends informatics strategy with hands‑on application support and cross‑functional collaboration to bridge technology with real‑world care delivery.

You will lead clinical informatics initiatives, coordinate with product, IT and data teams, configure systems such as Athenahealth, provide tier‑2 support, participate in

Qualifications

• Bachelor’s degree in Healthcare, Health Informatics, Nursing, Information Systems, or related field.
• 3–5+ years of experience in clinical informatics, clinical application support, or health IT.
• Hands‑on experience configuring and supporting EHR systems; experience with Athenahealth is a strong plus.
• Familiarity with healthcare interoperability standards (e.g., HL7, FHIR, APIs).
• Excellent communication and change management skills, with experience translating clinical needs into technical solutions.
• Strong problem‑solving abilities and a collaborative mindset.

Responsibilities

• Lead clinical informatics initiatives that support the integration and optimization of EHR and other clinical systems.
• Collaborate with product, IT, and data teams to ensure clinical requirements are reflected in platform design and functionality.
• Gather and prioritize provider and clinical staff feedback to support system improvements and user experience enhancements.
• Contribute to interoperability efforts, including the evaluation of data exchange standards, APIs, and vendor integrations.
• Configure and maintain clinical applications (e.g., Athenahealth, Elation) to align with evolving workflows.
• Provide tier‑2 support for application‑related issues and elevate to vendors or IT when needed.
• Participate in software upgrades, testing, and system validation.
• Assist in managing vendor relationships and ensuring service‑level expectations are met.
• Develop training materials, job aids, and tip sheets to support user onboarding and change management.
• Deliver training and go‑live support to providers, nurses, and operational staff.
• Document clinical workflows and maintain system configuration records.
• Support project timelines, testing plans, and implementation checklists for system changes or new tool rollouts.
• Track KPIs and performance metrics related to system usage and provider satisfaction. Participate in informatics and operations meetings to align on organizational goals and identify opportunities for improvement.

Skills

EHR configuration

Interoperability standards

Clinical informatics

Communication skills

Problem solving

Collaboration

Education

Bachelor's degree

Tools

Athenahealth

Job description

Crossover Health is seeking a Clinical Application & Informatics Specialist to support and optimize clinical systems, particularly EHR and related applications. This mid‑level role blends informatics strategy with hands‑on application support and cross‑functional collaboration to bridge technology with real‑world care delivery.

You will lead clinical informatics initiatives, coordinate with product, IT and data teams, configure systems such as Athenahealth, provide tier‑2 support, participate in