EHR Clerical Trainer (Administration-Palatka)

RURAL HEALTH CARE INC dba Aza Health; Palatka (FL); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

RURAL HEALTH CARE INC dba Aza Health in Palatka, FL seeks an EHR Clerical Trainer for a full-time role with a Mon-Thu 8:00 am–6:30 pm schedule. The position focuses on training end-users in Practice Management and EHR systems and ensuring accurate, compliant documentation within health records.

You will conduct onboarding, provide Level 1 support, and collaborate with IT Directors to drive process improvements and maintain current procedures.

Qualifications

• High School diploma or equivalent required.
• Minimum 2 years’ experience in a clinical setting.
• Minimum 2 years on Medical Billing/Collections.

Responsabilités

• Train end-users on Practice Management System, EMR, and related tools.
• Perform employee orientation for new hires.
• Provide Level 1 end-user application support for EHR/PM systems.
• Verify correct use of software; conduct proficiency checklists.
• Analyze training needs and propose new or improved programs.
• Document and monitor completion of training using Training Manager software.
• Submit monthly audits and discuss results with IT Director.
• Maintain training records and communicate updates in meetings.

Connaissances

Training end-users

EHR knowledge

Formation

High School diploma or equivalent

Outils

Practice Management System

Electronic Medical Records

Electronic Dental Records

Description du poste

EHR Clerical Trainer (Administration-Palatka)

PALATKA, FL, US

This is a full-time position. Monday-Thursday, 8:00 am-6:30 pm.

POSITION RESPONSIBILITIES

• Ability to stand or sit for extended time periods during the workday. Must adhere to universal precautions, to include blood borne pathogen protection, at all times.
• As an applications expert, train end-users, as necessary.
• Perform an employee orientation program for new employees.
• Provide Level 1 end-user application support for Practice Management System, Electronic Medical Records, Electronic Dental Records, Population Health, etc.
• Verify correct use of software systems. Conduct proficiency checklist for all end-users on a regular basis. Submit to IT Director. Consult with Center Management team to develop performance improvement measures.
• Evaluate training effectiveness to ensure that employees learn and that the training helps AH to meet its strategic goals and achieve results.
• Analyze training needs to suggest to the IT Director new training programs or modifications to improve existing programs.
• Document and monitor completion of end-user training utilizing Training Manager software.
• Perform and submit various monthly audits to the IT Director. Review all results with the end-user, including audits performed by Corporate, for appropriate remedial training, as necessary.
• Maintain training spreadsheet of existing employees that have completed retraining. Submit to IT Director on a monthly basis.
• Participate and disseminate pertinent information at Center and/or Department meetings.
• Assist with software revisions/updates and test thoroughly before implementing in the Production Database by partnering with appropriate staff. Provide training related to revisions.
• Understand and stay current with company processes and procedures and operating manuals are current.
• Understands the different health related documents and files them into the legal health record with accuracy. (Inclusive of correct document type, correct patient and correct PAQ).
• Asks questions about documents that are not easily identifiable for filing into the right document type in IC.
• Communicates with Supervisor about documents that are not easily identifiable or when a pattern of incorrect documents being sent is noticed.
• Reviews EHR to obtain the Clinician who ordered the referral and files document to the correct Clinician’s Provider Approval Queue (PAQ).
• Identifies documents that should not be sent to the Clinician’s PAQ and moves them to the appropriate folder on the shared drive (i.e., requests for medical records, center documents).

EDUCATION

• High School diploma or equivalent.
• Minimum of 2 years’ experience in a clinical setting and Minimum of 2 years on Medical Billing/Collections.