Care Access Associate - PE Neurology-Clinical Services - USA Health Physicians Group

University of South Alabama Health System; Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

USA Health is seeking a Care Access Associate in Mobile. You will perform clerical tasks, verify patient demographics and insurance, and manage scheduling and billing processes to support clinic operations.

Responsibilities include greeting patients, verifying information, handling insurance and records, and ensuring accurate CPT/ICD-10 coding with providers. Strong HIPAA awareness and customer service are essential.

Qualifications

• High School Diploma or equivalent and 1 year of clerical experience in an access center, customer service, or healthcare setting.
• Experience with Electronic Medical Records preferred.
• Completion of higher level of education as approved and accepted by the University of South Alabama will substitute for the required experience.
• Comparable combination of education and experience may substitute for the above requirements.

Responsibilities

• Care Access Associate serves as the primary clerical role in the practice.
• Calls patients to remind them of scheduled appointments and to reschedule 'no show' appointments and to verify demographic information for billing such as address, email, and insurance information.
• Understands common payers, in-network vs out-of-network, deductibles and co-pays for patient discussions.
• Works to collect time of service co-pays and previous balances.
• Prepares charts and encounter tickets for scheduled clinics.
• Greets patients with high-efficiency customer service and documents interactions in the medical record.
• Obtains and verifies demographic and insurance information at time of service.
• Verifies insurance through carrier websites and documents billing information.
• Obtains insurance/records release authorization per HCFA guidelines.
• Checks patients into clinic and notifies about non-covered services.
• Checks patients out and ensures follow-up visits are booked.
• Reviews encounter tickets for CPT/ICD-10 accuracy and follows up with providers.
• Keys charges into billing system as needed.
• Answers questions about fees and payments.
• Prints bills on demand for patients at time of service.
• Tracks encounter tickets daily for posting and balance of charges/payments.
• Follows cash handling policies.
• Answers phone inquiries and provides basic information on physician qualifications, appointment times, directions, and billing.
• Screens calls and routes to appropriate staff for non-routine inquiries.
• Maintains medical records and supports scanning and filing.
• Processes medical records requests and HIPAA compliant forms.

Skills

Clerical experience

Customer service

Healthcare setting

Electronic Medical Records

Education

High School Diploma or equivalent; 1 year clerical experience

Job description

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

Responsibilities

• Care Access Associate serves as the primary clerical role in the practice.
• The Care Access Associate calls patients to remind them of scheduled appointments, to reschedule 'no show' appointments and to verify demographic information for billing purposes such as correct address, email, and insurance information.
• The Care Access associate is responsible for having an understanding of the most common payers, understanding how to identify what is considered in network and out of network, and a basic understanding of deductibles and co-pays to have meaningful discussions with patients.
• The Care Access associate will work to collect time of service collections towards co-pays and previous balances.
• Other responsibilities include preparing charts and encounter tickets for scheduled clinics in accordance with written policies and guidelines
• Greets patients in a friendly manner using high efficiency customer service. Documents all patient interactions efficiently in the medical record.
• Obtains and verify demographic and insurance information at the time of service
• Verifies insurance through multiple individual insurance carrier websites or other platforms to obtain any required infomraiton or authorization and documents necessary information for billing purposes
• Obtains insurance and medical records release authorization in accordance with HCFA guidelines and Risk Management policies
• Checks patients into clinic
• Notifies patients of non-covered services being rendered. Confirms or works with patient to explain and complete any necessary consents.
• Checks patients out of clinic and ensures follow up visits are booked prior ot leaving if ordered.
• Reviews encounter tickets for completeness and accuracy of CPT and ICD10 codes and follows up with provider when appropriate codlng end documents are not available
• Keys all charges into computerized billing system if required
• Answers patients' inquiries regarding fees and payments
• Prints bills on demand for patients requesting them at time of service
• Tracks encounter tickets daily to ensure that all clinical activities are posted, that a 'no show' and 'canceled' patients are correctly recorded on both the information system and medical records for compliance purposes, and that charges, payments and deposits balance;
• Follows appropriate cash handling policies and procedures
• Answers telephone inquiries and provides basic information regarding physician qualifications, available appointment times, directions and billing requirements
• Screens telephone calls and connects patients to staff most qualified to handle inquiries deemed outside the scope of this position (I.e. medical, legal, compliance issues) in accordance with policies and procedures
• Maintains medical records
• Supports completion of the medical records with scanning, filing records, obtaining outside records at the request of the practice daily.
• Processes all medical records requests, disability forms and subpoenaed records according to HIPAA and Risk Management guidelines and policies
• Utilizes health network information system for patient registration, scheduling appointments, checking patients in and out and patient inquiry
• Ensures patient confidentiality
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Additional Information

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

Qualifications

• High School Diploma or equivalent and 1 year of clerical experience in an access center, customer service, or healthcare setting. Required
• Experience with Electronic Medical Records Preferred
• Completion of higher level of education as approved and accepted by the University of South Alabama will substitute for the required experience. Preferred
• Comparable combination of education and experience may substitute for the above requirements.