eHBCU Records Coodinator

Delaware State University; Dover (DE); On-site; USD 42,000 - 60,000; Full time

Job summary

Delaware State University in Dover, DE seeks an eHBCU Records Coordinator (100% Grant Funded) to join the Office of Records and Registration within the Strategic Enrollment Management division.

The role supports prospective and current DSU students by handling eHBCU information, registration-related tasks, and policy compliance, while collaborating with Registrar offices to ensure accurate, retrievable records and timely grade submissions.

Qualifications

• Bachelor’s degree.
• At least two years of experience in higher education. Proven success in customer service and higher education, computer proficiency, and organizational skills.
• Other preferences: Professional demeanor and ability to work effectively with various constituencies including potential/incoming students and their families, current students and their families, faculty, administrators, and the public.

Responsibilities

• eHBCU liaison who ensures all program related information is accurately displayed on the website; collaborates closely with the Registrar & Manager of Records and Systems Operations to ensure coding is consistent for technical operability.
• Provides assistance with technical problem solving/analytical skills related to eHBCU.
• Provides presentations to eHBCU team/community regarding Registrar office functions/policies.
• Provides registration/grading assistance for eHBCU, Dual Enrollment & International teams.
• Assist Registrar with notifications to Academic Departments regarding No-Show submissions and Grade submission timelines.
• Assist with research of new processes/projects.
• Assist with organization of commencement activities.
• Maintain accurate and retrievable records of all transactions.
• Demonstrate compliance with policies, procedures and regulations.

Skills

Banner experience

Registrar’s office experience

Excellent oral and written comms

FERPA knowledge

Policies & procedures knowledge

Departmental policies knowledge

Education

Bachelor’s degree

Job description

The eHBCU Records Coordinator (100% Grant Funded) is a key member of the Office of Records and Registration within the Strategic Enrollment Management division who diligently works with other managers/teams within the division to provide essential student support services to prospective and current Delaware State University students. The incumbent will help the Strategic Enrollment Management Division achieve continuous improvement in effectiveness, efficiency, and the quality of the customer experience through all phases of undergraduate and graduate enrollment management.

The following are the functions essential to performing this job.

1. eHBCU liaison who ensures all program related information is accurately displayed on the website; collaborates closely with the Registrar & Manager of Records and Systems Operations to ensure coding is consistent for technical operability.
2. Provides assistance with technical problem solving/analytical skills related to eHBCU.
3. Provides presentations to eHBCU team/community regarding Registrar office functions/policies.
4. Provides registration/grading assistance for eHBCU, Dual Enrollment & International teams.
5. Assist Registrar with notifications to Academic Departments regarding No-Show submissions and Grade submission timelines.
6. Assist with research of new processes/projects.
7. Assist with organization of commencement activities.
8. Maintain accurate and retrievable records of all transactions.
9. Demonstrate compliance with policies, procedures and regulations.

Other Functions:

Individuals in this job may be assigned one or more of the following tasks on a rotating or as needed basis.

1. Provide Banner training for faculty, staff and students.
2. Perform other duties as assigned.

Required Knowledge, Skills, and Abilities:

The individual in this job must possess these skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

1. Banner experience
2. Registrar’s office experience
3. Excellent oral and written communication skills
4. Knowledge of all regulations, policies and procedures governing best practices in higher education
5. Knowledge of departmental policies and procedures
6. Knowledge of FERPA and confidentiality of student records

1. Education: Bachelor’s degree.

2. Successful experience: At least two years of experience in higher education. Proven success in customer service and higher education, computer proficiency, and organizational skills.

3. Other preferences: Professional demeanor and ability to work effectively with various constituencies including potential/incoming students and their families, current students and their families, faculty, administrators, and the public.

The criteria for evaluation in this position include, but are not limited to, the following:

1. Excellent verbal and written communication skills are required.
2. Demonstrate knowledge of the DSU fundamentals.
3. Demonstrate compliance with all policies, procedures and regulations.
4. Demonstrate ability to resolve problems timely and effectively.
5. Uphold security and integrity of student academic records.
6. Provide project updates to the Registrar.
7. Demonstrate creative initiative of new DSU programs and policies.
8. Demonstrate excellent customer service.
9. Demonstrate current knowledge of FERPA.