EFT Disputes Specialist II

Northwest Bank; Warren (Warren County); On-site; USD 45,000 - 60,000; Full time

Job summary

Northwest Bank is seeking an EFT Processor II to handle cardholder disputes and support branch and contact center inquiries. The role involves processing EFT disputes, handling provisional and final credits, and ensuring compliance with Regulation E and NACHA.

You will respond to FISERV requests, assist with travel queues when needed, investigate potential fraud, and maintain department procedures. A cognizant focus on accuracy and customer service is essential in this role.

Qualifications

• Associate’s degree in Business Administration or Finance is preferred.

Responsibilities

• Process EFT cardholder disputes in line with bank policies and procedures.
• Provide timely responses to FISERV requests and branch inquiries via email/phone.
• Investigate and escalate suspicious or fraudulent claims per policy.
• Process provisional and final credits for disputed items where applicable.
• Comply with Regulation E and NACHA requirements in all EFT dispute handling.
• Perform operational support duties within the EFT Department.
• Respond to customer or business partner inquiries with strong service within the established timeframes.
• Maintain and follow department procedures and participate in training as required.

Education

Associate's Degree Business Administration/Finance preferred

Tools

Microsoft Office

Job description

Northwest Bank is seeking an EFT Processor II to handle cardholder disputes and support branch and contact center inquiries. The role involves processing EFT disputes, handling provisional and final credits, and ensuring compliance with Regulation E and NACHA.

You will respond to FISERV requests, assist with travel queues when needed, investigate potential fraud, and maintain department procedures. A cognizant focus on accuracy and customer service is essential in this role.