EFT Disputes Specialist II

Northwest Bank; Fishers (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Northwest Bank is seeking an EFT Processor II to handle processing of EFT cardholder disputes, support for contact centers and branches, and response to FISERV requests. The role emphasizes accuracy, regulatory compliance (Regulation E and NACHA), and customer service excellence.

You will investigate suspicious or fraudulent claims, process disputes and credits, and provide operational support within the EFT Department, collaborating with teammates and utilizing office software and department

Qualifications

• Associate's Degree in Business Administration/Finance preferred.

Responsibilities

• Process incoming cardholder disputes while strictly adhering to all bank policies and procedures
• Processing provisional and final credits to customer's account with disputed items when applicable
• Ensure timely response to FISERV's request
• Investigate and elevate suspicious or fraudulent claims in accordance with policies
• Process EFT disputes
• Ensure compliance with all established Federal Regulations for Regulation E and NACHA
• Perform all operational support duties within the EFT Department
• Respond to customer or business partner inquiries with exemplary customer service in the established timeframe
• Participate in job specific trainingServe as subject matter expert for all Dispute related transactions
• Maintain department procedures
• Be efficient in additional assigned duties FICO, travel work queues, auto generated letters, and monitoring faxes.
• Determining dispute decisions for approval/denial according to Regulation
• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

Education

Associate's Degree Business Administration/Finance

Job description

Northwest Bank is seeking an EFT Processor II to handle processing of EFT cardholder disputes, support for contact centers and branches, and response to FISERV requests. The role emphasizes accuracy, regulatory compliance (Regulation E and NACHA), and customer service excellence.

You will investigate suspicious or fraudulent claims, process disputes and credits, and provide operational support within the EFT Department, collaborating with teammates and utilizing office software and department