EFT Disputes Processor II

Northwest Bank; Williamsport (Lycoming County); On-site; USD 42,000 - 54,000; Full time

Job summary

Northwest Bank in Williamsport, PA is seeking an EFT Processor II to handle cardholder disputes and support the Contact Center and branches by email and phone. The role requires accurate processing of disputes, timely responses to FISERV requests, and adherence to Federal regulations.

You will serve as a subject matter expert for all dispute-related transactions and maintain department procedures. The position emphasizes compliance with Regulation E and NACHA, with opportunity for growth within

Qualifications

• Associate degree in business, finance or related field preferred.
• Banking operations experience is a plus.
• Strong attention to detail and regulatory compliance.

Responsibilities

• Process incoming cardholder disputes per bank policies and procedures.
• Process provisional and final credits to customer accounts with disputed items.
• Respond to FISERV requests in a timely manner.
• Investigate and escalate suspicious or fraudulent claims per policies.
• Ensure compliance with Regulation E and NACHA.
• Provide operational support within the EFT Department.
• Respond to customer or business partner inquiries with exemplary service.
• Serve as SME for all dispute-related transactions.
• Maintain department procedures and assist with travel work queues as needed.
• Navigate department software and MS Office applications to maximize efficiency.

Education

Associate's Degree in Business Administration/Finance

Job description

Northwest Bank in Williamsport, PA is seeking an EFT Processor II to handle cardholder disputes and support the Contact Center and branches by email and phone. The role requires accurate processing of disputes, timely responses to FISERV requests, and adherence to Federal regulations.

You will serve as a subject matter expert for all dispute-related transactions and maintain department procedures. The position emphasizes compliance with Regulation E and NACHA, with opportunity for growth within