Educational Technology Specialist

The Regents of the University of California on behalf of their Los Angeles Campus; Los Angeles (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

The Regents of the University of California on behalf of their Los Angeles Campus is seeking an Anderson Technology Consultant to deliver hands‑on technology support for classrooms and spaces, resolving hardware, software, and A/V issues. You will handle tickets, configure devices, and partner with ACIS to ensure smooth operations for faculty, staff, and students.

You will work with a diverse user base, provide training and documentation, and help implement technology upgrades across the

Qualifications

• Minimum three years of technical service experience.
• Strong customer service orientation and ability to establish and maintain cooperative working relations with faculty, students, Anderson and ACIS staff, as well as vendors and suppliers.
• Demonstrated ability to handle the highest difficulty customer service situations calmly, courteously and efficiently.
• Skill in portraying to the user availability and approachability, patiently listening to the user's description of the problem, probing with knowledgeable questions, interpreting information to advise and guide the user to an effective solution.
• Familiarity with Anderson School faculty research and faculty/student instructional needs.
• Demonstrated ability to communicate effectively in standard English, both written and verbally, to share information with co‑workers and users and to explain details in a clear and concise manner.
• Self‑motivating, able to work as part of a team sharing duties and responsibilities with peers, generating own assignments and completing them without supervisor involvement.
• Demonstrated ability to work under time constraints and competing requests for services, and to set priorities which accurately reflect the relative importance of job responsibilities.
• Demonstrated ability to learn new skills in response to a changing work environment and to expand the knowledge base on issues affecting the work‑unit and the organization.
• Detailed knowledge of off‑the‑shelf PC and Mac software applications including Microsoft Office, web browser, video conferencing solutions, and email applications, as well as common hardware peripherals (setting up, integration and training).
• Working knowledge of software installations and testing procedures for networked and single user systems for Anderson supported software.
• Demonstrated ability to troubleshoot hardware problems and replace parts as necessary.
• Working knowledge of mobile devices, operating systems (e.g. Android and iOS), and software applications, such as Office Mobile.
• Detailed knowledge of mobile devices and screen casting and connectivity issues.
• Demonstrated ability to anticipate and solve potential computer, network, and A/V system problems through running appropriate diagnostic programs.
• Demonstrated ability to program with APIs and in various programming languages to integrating systems and data.
• Demonstrated ability to employ logical methodology while troubleshooting technical problems.
• Detailed knowledge of projection equipment and audio/visual equipment, including microphone, video camera, speaker, and etc.
• Demonstrated ability to explain diagnostic and troubleshooting procedures to clients.
• Demonstrated ability to schedule, prioritize, and complete tasks in a fast‑faced and demanding environment.
• Must be able to lift and move equipment weighing up to 30 pounds.

Responsibilities

• Provide hands‑on technology support for classrooms, offices, and spaces.
• Set up, configure, test computers, networks, A/V equipment, and software systems.
• Respond to helpdesk inquiries via ticket system, classroom hotline, and email inboxes.
• Operate A/V systems and provide training and documentation for users.
• Collaborate with ACIS teams on classroom technology upgrades and roll‑out projects.

Skills

Technical service

Customer service

English communication

Team collaboration

Diagnostic troubleshooting

APIs programming

Mobile devices knowledge

Video conferencing

Office software

Tools

Microsoft Office

Video conferencing

Mac/PC software

Job description

The Regents of the University of California on behalf of their Los Angeles Campus is seeking an Anderson Technology Consultant to deliver hands‑on technology support for classrooms and spaces, resolving hardware, software, and A/V issues. You will handle tickets, configure devices, and partner with ACIS to ensure smooth operations for faculty, staff, and students.

You will work with a diverse user base, provide training and documentation, and help implement technology upgrades across the