Educational Support Assistant

Amarillo College; Amarillo (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Amarillo College is hiring an Education Support Assistant - Underground to provide technical support and customer service for students and staff. The role involves assisting with Blackboard, maintaining classroom laptops, and guiding users through software issues.

The position requires a high school diploma or GED and one year of IT experience, with a preference for higher education exposure. The role is on-site and involves a flexible schedule to support campus operations.

Qualifications

• Must have high school diploma or GED.
• One year of information technology experience required.
• Strong communication and multitasking skills.

Responsibilities

• Provide technical support to students and staff; elevate unresolved issues to appropriate area(s).
• Answer calls to provide information, take messages, or transfer calls.
• Ensure classrooms, study rooms and computer lab are equipped with necessary supplies.
• Assist and support students using Blackboard and related software.
• Maintain and update software on classroom laptops.
• Perform other work-related duties as assigned.
• Actively engage in Amarillo College Core Values of Wow, Family, Fun, Innovation, and Yes.

Skills

Tech support

Customer service

Troubleshooting

Microsoft Office

Communication

Education

High School Diploma or GED

Associate's Degree

Tools

Blackboard

Colleague

Job description

At Amarillo College, our mission is:Transforming our community and economy through learning, innovation, and achievement. Every team member, regardless of job title or duties, is responsible first and foremost, for assisting students in every way.

This is an exciting time to work for Amarillo College! We are seeking our next Education Support Assistant - Underground who will be all-in on our mission and who will provide technical support and customer service for students and staff.

EDUCATION

Required: High School Diploma or GED.

Preferred: Associate's Degree.

EXPERIENCE

Required: One (1) year of information technology experience.

Preferred: Experience in higher education.

• Provide technical support to students and staff / Elevate unresolved issues to appropriate area(s).
• Answer telephone to provide information, take messages, or transfer calls.
• Ensure classrooms, study rooms and computer lab are clean and have necessary supplies.
• Assist and support students using Blackboard and related software.
• Maintain and update software on classroom laptops.
• Perform other work-related duties as assigned.
• As an Amarillo College employee seek knowledge of and pledge to actively engage in a culture of caring and striving to serve students, peers, and the community by embracing the AC Core Values of Wow, Family, Fun, Innovation, and Yes!

• Ability to handle stress and remain calm.
• Ability to troubleshoot basic computer, printer, and software issues.
• Ability to multitask and remain organized.
• Must have current Microsoft Office Skills.
• Must have proficient interpersonal, verbal, and written communication skills to convey information effectively.

Salary: Pay grade 3 Amarillo College Salary Schedule (salary is determined by Human Resources based on education, work experience and internal comparisons).

Physical Demands: While performing the duties of this job, the employee is frequently required to travel between offices and buildings, and requires the ability to lift, carry, push, pull and/or maneuver office supplies as needed.

Working Conditions: Must be willing to work a flexible schedule (days, nights, weekends, holidays, and varying events if necessary.)

Work Environment: This position operates in a professional office environment, routinely uses standard office equipment (i.e. computers, phones, copy and fax machines, filing cabinets) and is in a high traffic area with continual interruptions. Software commonly used includes Microsoft Office, Colleague, and various other educational applications. Work may also be performed outside of the office and with little to no supervision.