Educational Services Manager, Power & Water

Emerson Japan, Ltd.; Cranberry Township (Butler County); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Emerson Electric Co in Pittsburgh, PA is seeking a dynamic Educational Services leader for North America. You will oversee the Educational Services team, drive high quality training programs, and manage the P&L to meet financial metrics.

Reporting to the Director of Security Solutions and Lifecycle Shared Services, you will develop next-generation training methods for in-person, virtual, and hybrid formats, collaborate across PWS and systems businesses, and champion customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• A minimum of 6 years of proven experience in field service, sales, application engineering or first-level management.
• Strong people skills and ability to take care of and successfully resolve customer issues.
• Willingness and ability to travel up to 25% domestically
• Must be fluent in English
• Legal authorization to work in the United States.

Responsibilities

• Provide management oversight, direction, and strategy for the Educational Services team in North America to deliver high quality educational programs to Emerson’s Power and Water industry customers.
• Establish objectives and maintain standards for quality delivery of Educational services training modules while driving a high level of customer satisfaction
• Collaborate with other PWS world areas and Systems and Software businesses to harmonize educational content delivery across the organizations
• Manage the Educational Services profit and loss (P&L) center to deliver on established organizational financial metrics including but not limited to sales, asset management and productivity targets
• Drive and develop your team to deliver world class educational programs with a focus on next generation training methods for in-person, virtual and hybrid learning programs
• Identify and drive continuous improvement programs, quality and internal training initiatives
• Have a strong drive to work directly with customers to develop and customize their educational plans and program
• Participate in the marketing and selling of Educational Services

Skills

Leadership

Communication

Strategic planning

Customer focus

Travel logistics

Education

Bachelor's degree or equivalent

Job description

Emerson Electric Co in Pittsburgh, PA is seeking a dynamic Educational Services leader for North America. You will oversee the Educational Services team, drive high quality training programs, and manage the P&L to meet financial metrics.

Reporting to the Director of Security Solutions and Lifecycle Shared Services, you will develop next-generation training methods for in-person, virtual, and hybrid formats, collaborate across PWS and systems businesses, and champion customer satisfaction.