Education Services Director, Power & Water Solutions

City of Shakopee, MN; Cranberry Township (Butler County); On-site; USD 120,000 - 180,000; Full time

Job summary

Emerson Power & Water Solutions is seeking a creative, driven leader to develop and grow the Educational Services business for North America. Based at our Pittsburgh area headquarters, you will report to the Director of Security Solutions and Lifecycle Shared Services and lead a team focused on delivering world-class education programs for Emerson's power and water customers.

You will oversee strategy, P&L, and cross‑functional collaboration across regions, drive innovative training methods

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• A minimum of 6 years of proven experience in field service, sales, application engineering or first-level management.
• Strong people skills and ability to take care of and successfully resolve customer issues.
• Willingness and ability to travel up to 25% domestically
• Must have strong communication skills and leadership capabilities.
• Must be able to motivate people in a technically challenging environment to deliver world class educational programs to a variety of learners
• Demonstrated planning, communication, conflict resolution and interpersonal skills.
• Must be fluent in English
• Legal authorization to work in the United States.

Responsibilities

• Provide management oversight, direction, and strategy for the Educational Services team in North America to deliver high quality educational programs to Emerson’s Power and Water industry customers.
• Establish objectives and maintain standards for quality delivery of Educational services training modules while driving a high level of customer satisfaction
• Collaborate with other PWS world areas and Systems and Software businesses to harmonize educational content delivery across the organizations
• Manage the Educational Services profit and loss (P&L) center to deliver on established organizational financial metrics including but not limited to sales, asset management and productivity targets
• Drive and develop your team to deliver world class educational programs with a focus on next generation training methods for in-person, virtual and hybrid learning programs
• Identify and drive continuous improvement programs, quality and internal training initiatives
• Have a strong drive to work directly with customers to develop and customize their educational plans and program
• Participate in the marketing and selling of Educational Services

Skills

Leadership

Strategic planning

Team development

Communication skills

English fluent

Travel readiness

Customer focus

Problem solving

Education

Bachelor’s degree or equivalent

Engineering degree preferred

Job description

Emerson Power & Water Solutions is seeking a creative, driven leader to develop and grow the Educational Services business for North America. Based at our Pittsburgh area headquarters, you will report to the Director of Security Solutions and Lifecycle Shared Services and lead a team focused on delivering world-class education programs for Emerson's power and water customers.

You will oversee strategy, P&L, and cross‑functional collaboration across regions, drive innovative training methods