Manager, Education Services

City of Shakopee, MN; Cranberry Township (Butler County); On-site; USD 120,000 - 180,000; Full time

Job summary

Emerson Power & Water Solutions is seeking a creative, driven leader to develop and grow the Educational Services business for North America. Based at our Pittsburgh area headquarters, you will report to the Director of Security Solutions and Lifecycle Shared Services and lead a team focused on delivering world-class education programs for Emerson's power and water customers.

You will oversee strategy, P&L, and cross‑functional collaboration across regions, drive innovative training methods

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• A minimum of 6 years of proven experience in field service, sales, application engineering or first-level management.
• Strong people skills and ability to take care of and successfully resolve customer issues.
• Willingness and ability to travel up to 25% domestically
• Must have strong communication skills and leadership capabilities.
• Must be able to motivate people in a technically challenging environment to deliver world class educational programs to a variety of learners
• Demonstrated planning, communication, conflict resolution and interpersonal skills.
• Must be fluent in English
• Legal authorization to work in the United States.

Responsibilities

• Provide management oversight, direction, and strategy for the Educational Services team in North America to deliver high quality educational programs to Emerson’s Power and Water industry customers.
• Establish objectives and maintain standards for quality delivery of Educational services training modules while driving a high level of customer satisfaction
• Collaborate with other PWS world areas and Systems and Software businesses to harmonize educational content delivery across the organizations
• Manage the Educational Services profit and loss (P&L) center to deliver on established organizational financial metrics including but not limited to sales, asset management and productivity targets
• Drive and develop your team to deliver world class educational programs with a focus on next generation training methods for in-person, virtual and hybrid learning programs
• Identify and drive continuous improvement programs, quality and internal training initiatives
• Have a strong drive to work directly with customers to develop and customize their educational plans and program
• Participate in the marketing and selling of Educational Services

Skills

Leadership

Strategic planning

Team development

Communication skills

English fluent

Travel readiness

Customer focus

Problem solving

Education

Bachelor’s degree or equivalent

Engineering degree preferred

Job description

If you are a creative, motivated and passionate individual looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in our Headquarters Office located in Pittsburgh, PA, you will report to the Director of Security Solutions and Lifecycle Shared Services and lead, develop and grow the Power & Water Solutions (PWS) Educational Services business for North America.

At Emerson Power & Water Solutions, we help customers in the world’s most crucial industries address the challenges of modern life. As an industry-leading controls automation company, we drive innovation that makes the world healthier, safer, smarter, and more sustainable. Emerson’s five decades of power and water expertise embedded within the Ovation™ distributed control system (DCS) forms a reliable and innovative platform that evolves with rapidly changing technology to help improve plant reliability.

In This Role, Your Responsibilities Will Be:

• Provide management oversight, direction, and strategy for the Educational Services team in North America to deliver high quality educational programs to Emerson’s Power and Water industry customers.
• Establish objectives and maintain standards for quality delivery of Educational services training modules while driving a high level of customer satisfaction
• Collaborate with other PWS world areas and Systems and Software businesses to harmonize educational content delivery across the organizations
• Manage the Educational Services profit and loss (P&L) center to deliver on established organizational financial metrics including but not limited to sales, asset management and productivity targets
• Drive and develop your team to deliver world class educational programs with a focus on next generation training methods for in-person, virtual and hybrid learning programs
• Identify and drive continuous improvement programs, quality and internal training initiatives
• Have a strong drive to work directly with customers to develop and customize their educational plans and program
• Participate in the marketing and selling of Educational Services

Who You Are:

You are creative, motivated, and driven, seeking to deliver the highest levels of customer and employee satisfaction in all you do. You formulate a clear strategy and effectively plan actions to accelerate your organization toward its goals. You pursue everything with energy, drive, the need to finish and continuously improve.

For This Role, You Will Need:

• Bachelor’s degree or equivalent combination of education and experience.
• A minimum of 6 years of proven experience in field service, sales, application engineering or first-level management.
• Strong people skills and ability to take care of and successfully resolve customer issues.
• Willingness and ability to travel up to 25% domestically
• Must have strong communication skills and leadership capabilities.
• Must be able to motivate people in a technically challenging environment to deliver world class educational programs to a variety of learners
• Demonstrated planning, communication, conflict resolution and interpersonal skills.
• Must be fluent in English
• Legal authorization to work in the United States.
  

Preferred Qualifications That Set You Apart:

• Bachelor’s degree in Engineering, related technical subject area or industry experience.
• A minimum of 6 years of experience in engineering, field service, product development, marketing, educational services, customer support or related field

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

No calls or agencies please.

Job Schedule

• Job Schedule Full time

1000 Westinghouse Drive, Cranberry Township, PA, 16066, US

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!