Educational Case Manager (Chinese mandarin-speaking)

Tutor Me Education LLC; California; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

PTO

Fully remote

Job summary

Tutor Me Education LLC in the United States is seeking an Educational Case Manager to support families, manage student progress, and coordinate instructors in a fully remote setup. You will conduct intakes, maintain schedules, monitor outcomes, and ensure quality service while collaborating with district partners and regional operations.

Strong communication in English (and Mandarin/Spanish beneficial) and comfort with virtual tools are required.

Qualifications

• Time management, planning, and prioritization.
• Ability to organize and manage multiple responsibilities.
• Exhibits professional and approachable demeanor.
• Ability to prioritize and focus on key objectives, which may change from month to month.
• Effective communications both in virtual environments.
• Proficient in using all communication media including in person, phone, and video.
• Ability to build engagement and trust in virtual relationships, whether with customers or with team members.
• Ability to work independently and manage remote teachers.
• Bachelor’s Degree required.
• 2-3 years progressive career growth.
• Experience working in a virtual operations and team environment.
• Bilingual in English and Spanish beneficial.

Responsibilities

• Conduct intakes with families and students.
• Coordinate instructors and track student progress.
• Provide quality customer service.
• Support Tutor Me Education Regional Operations.
• Maintain class schedules and staff sessions.
• Monitor all students’ academic progress.
• Manage virtual tutoring sessions.
• Conduct conferences with partner program directors to review progress.

Skills

Time management

Organization

Virtual communication

Multimodal communication

Team collaboration

Independent work

Conflict resolution

Bilingual (English/Spanish) beneficial

Adaptability

Education

Bachelor’s Degree

Experience in virtual operations

2-3 years progressive career growth

Tools

Microsoft Office

Google Applications

Job description

Responsibilities

• The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service


• Actively support Tutor Me Education Regional Operations


• Provide outstanding academic services to students and their families


• Operate seamlessly in a virtual operating environment


• Maintain Tutor Me Education operating standards including people, financial, and academic standards


• Ensure delivery of programs and initiatives for our students and school district partners


• Meet operational excellence standards


• Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers


• Manage class schedules to effectively staff sessions and meet company efficiency and usage targets


• Manage virtual tutoring sessions


• Monitor all students’ academic progress


• Help ensure flawless execution of programs and initiatives


• Manage your own time in compliance with company and regulatory requirements


• Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments


• Other responsibilities – as required by the business


• Relish building relationships with students and their families


• Dedicated to meeting the expectations and requirements of internal and external customers


• Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

Qualifications

• Time management, planning, and prioritization


• Ability to organize and manage multiple responsibilities successfully


• Exhibits professional and approachable demeanor


• Ability to prioritize and focus on key objectives, which may change from month to month


• Effective communications both in virtual environments


• Proficient in using all communication media including in person, phone, and video


• Ability to build engagement and trust in virtual relationships, whether with customers or with team members


• Works Well With Others


• Learning agility – able to adapt to changes in work environment by changing behaviors as required


• Able to acquire new skills as required


• Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)


• Ability to manage remote teachers


• Ability to work independently


• High tolerance for ambiguity


• Bachelor’s Degree required


• 2-3 years progressive career growth


• Experience working in a virtual operations and team environment


• Bilingual in English and Spanish beneficial


• Proficient in Microsoft Office and Google applications

This job is fully Remote! Clear and excellent ENGLISH and CHINESE (Mandarin) communication skills, technology skills, and organization skills, required.

Fully Remote!

• PTO

Etc.