Educational Aide - Cyber Security

State-of-Georgi; Lawrenceville (GA); On-site; USD 21,000 - 28,000; Part time

Job summary

Gwinnett Technical College is seeking an Educational Aide for Cyber Security in a part-time, non-benefited role reporting to the Program Director – Information Security. Duties include lab support, student assistance, and documentation within the Computer Science Division.

The ideal candidate has a high school diploma, some technical coursework, and strong customer service, with the ability to troubleshoot devices and software. Training and growth opportunities are available.

Qualifications

• High school diploma or equivalent required.
• Some technical college courses preferred (CIST 1122, CIST 1401, CIST 1601).
• Excellent customer service and communication skills required.
• Ability to troubleshoot virtual machines, OS and hardware/software issues.
• Experience with Microsoft Office 2013/2016 is a plus.
• Willingness to lift up to 30 lbs and adapt to varied schedules.

Responsibilities

• Provides oral and written reports as required.
• Performs basic administrative tasks to support the computer lab.
• Listens to students and offers encouragement and support.
• Maintains a positive attitude to encourage learning.
• Informs staff about changes in meeting times.
• Operates office equipment and performs routine maintenance.
• Types correspondence and documents according to guidelines.
• Maintains program records and daily sign-in logs.
• Demonstrates initiative and responsibility, and adapts to new methods.

Skills

Customer service

Communication skills

Troubleshooting

Virtual machines

Operating systems

Windows

Linux

Unix

Hardware

Software

Office 2013/2016

Education

High school diploma or equivalent

Some technical college courses

Tools

VMware

VirtualBox

Banner Web

Office 2013/2016

Job description

Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia!Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!Job Title:Educational Aide - Cyber SecurityAgency:Gwinnett Technical CollegeJob Requisition ID:JR0000004999Shift:Not Applicable (United States of America)Compensation Details:15.60/HRJob Description:Employment Terms: This job is a part-time, non-benefited, FLSA non-exempt position in the Computer Science Division that reports to the Program Director – Information SecurityMinimum Qualifications (Job Code H1001):High school diploma or equivalentPreferred Qualifications:Some technical college courses preferred (CIST 1122, CIST 1401, and CIST 1601). Excellent customer service and communication skills required. Should be able to troubleshoot virtual machines, operating system (Windows, Linux, and Unix), hardware, software, Microsoft Office 2013/2016 applications, cd/dvd burning, and printer issues. Ability to be flexible in working conditions, schedules, and be able to lift 15 to 30 lbs. Open to training and skills development. We also require the following skills: attention to detail, ability to multitask, stay on top of deadlines, fast learner, training skills, presentation skills, reporting/documenting capabilities, and excellent people skills. Experience or certification in CompTIA Net+, CompTIA Security +, Blackboard, VMware, VirtualBox, Microsoft Office 2013/2016, Banner Web, Browsers, and any other computer certification is a plus. Preference will be given to applicants who are current students at Gwinnett Technical College in the Computer Science Division.Certain positions are subject to pre-employment and random drug testing. Refusal to take the test or a positive result will lead to separation and a 2-year ineligibility period for state employment. Additionally, for any employment offer that includes a required drug test, the test must be completed within 48 hours. Failure to comply will result in the offer being rescinded and a 2-year ineligibility period for state employment .Job Description Summary:Duties/ResponsibilitiesPercentage of TimeProvides oral and written reports as required (5%)Performs basic administrative/clerical tasks to support the daily operation of the computer lab(5%)Carefully listens to student(s) and offers encouragement and support(15%)Maintains a positive, warm attitude that encourages the student(s) to learn (15%)Informs appropriate staff about changes in meeting times (5%)Operates computers, copiers, and other office equipment; performs routine user preventive maintenance on office equipment. Initiates, composes and accurately types correspondence and administrative documents according to established guideline (5%)Establishes and maintains records/files relating to the program's mission (daily sign in logs, if necessary). (5%)Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior (5%)Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a \"can do\" approach to work (5%)Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being asked or forced to by events (5%)Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures (5%)Accepts direction and feedback from supervisor and follows through appropriately (15%)Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent; observes provisions of Fair Labor Standards Act; observes policies on break and lunch periods; uses work time appropriately (10%)Physical Demands: Frequency(N)Never, (O)Occasionally or (C)ConstantlyRequires operation, access, or control of financial resources. (N)Requires having a P-Card. (N)Driving is a responsibility of this position. (O)This position will have direct interaction or care of children under the age of 18 or direct patient care. (O)This position will have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications). (N)This position is a stationary position, often standing or sitting for prolonged periods with or without reasonable accommodation. (C)This position requires moving about to accomplish tasks or moving from one worksite to another with or without reasonable accommodation. (C)This position requires the ability to adjust or move objects up to 15 pounds in all directions with or without reasonable accommodation. (C)This position requires the ability to repeat motions that may include the wrists, hands and/or fingers with or without reasonable accommodation. (C)This position requires the ability to operate machinery and/or power tools with or without reasonable accommodation. (N)Operating motor vehicles or heavy equipment with or without reasonable accommodation. (N)Noisy environments. (O)Medium work that includes moving objects up to 50 pounds with or without reasonable accommodation. (N)Light work that includes moving objects up to 30 pounds with or without reasonable accommodation. (O)Heavy work that includes moving objects up to 100 pounds or more with or without reasonable accommodation. (N)Work in outdoor elements such as precipitation and wind. (N)Assessing the accuracy, neatness and thoroughness of the work assigned. (C)Applications are reviewed on a rolling basis, and Human Resources may begin scheduling interviews as applications are received. This position will remain open until a successful candidate has been selected and hired. Applicants are encouraged to apply as early as possible, as the interview process may begin before all applications are reviewed. Only candidates selected for further consideration will be contacted for an interview. Submission of an application does not guarantee an interview.As set forth in its student catalog, Gwinnett Technical College complies with the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discrimination on the basis of an individual’s age, color, disability, genetic information, national origin, race, religion, sex, or veteran status (“protected status”). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any TCSG program or activity because of the individual’s protected status; nor shall any individual be given preferential treatment because of the individual’s protected status, except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law. The following person has been designated to manage inquiries regarding the non-discrimination policies: Lisa Richardson, Title IX, and Section 504 Coordinator, 5150 Sugarloaf Parkway, Building 100/A, Room 515, Lawrenceville, GA 30043, 678-226-6691, [e-mail] .Minimum Qualifications:Equal Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.